1. ABOUT US

TNET LLC (hereinafter referred to as "we," "our," "Company," "TNET"), Identification Number: 402116474, Address: Tbilisi, 129a Nutsubidze St., 3rd Floor; General Company Email: [email protected]; [email protected]. Telephone: + (995 32) 2 47 01 57

• TNET LLC owns and operates the following platforms: livo.ge; tkt.ge; vendoo.ge; swoop.ge; mymarket.ge; myauto.ge; myparts.ge; myhome.ge; myshop.ge; myads.ge; mysports.ge; myjobs.ge; auction.myauto.ge;
• Our platforms enable users and sellers (merchants) to offer, sell, and purchase various products throughout Georgia through the use of our platforms. User terms are governed by these Terms and Conditions, while product sales/listing rules can be found here: Listing (Trading) Rules. If you wish to post listings/trade on our platforms, you are obligated to comply with the Listing (Trading) Rules.
• Our platforms are intermediary service providers as defined by the Georgian Law on "Electronic Commerce." However, in certain cases, the "Platform" may act as a seller (merchant) in accordance with the Georgian Law on "Consumer Rights Protection," which will be indicated in the description of the specific product/listing for sale.

2. CONTACT INFORMATION

For any inquiries, you may contact the Company's Customer Service Center or contact the Company by sending an electronic message.

Platform/Website	Email Address	Phone Number
TNET LLC/ TNET	[email protected]	032 2 47 01 57
livo.ge	[email protected]	032 2 80 00 15
tkt.ge	[email protected]	032 2 19 55 77
vendoo.ge	[email protected]	032 2 00 08 08
swoop.ge	[email protected]	032 2 10 55 10
mymarket.ge	[email protected]	032 2 80 00 35
myauto.ge	[email protected]	032 2 80 00 45
myparts.ge	[email protected]	032 2 80 00 55
myhome.ge	[email protected]	032 2 80 00 15
myshop.ge	[email protected]	032 2 47 11 88
myads.ge	[email protected]	032 2 47 01 57
mysports.ge	[email protected]	032 2 47 01 57
myjobs.ge	[email protected]	032 2 47 01 57
auction.myauto.ge	[email protected]	032 2 80 00 45
super app TNET	[email protected]	032 2 12 12 21

3. USER, COMPANY, AND MERCHANT RELATIONSHIPS

3.1. Relationship Between User, Company, and Merchant

1. These Terms and Conditions establish the terms of your use of the Company's platforms and services. By registering, you agree to these Terms and Conditions on behalf of yourself and any third party who uses any TNET LLC service/platform under your account/profile.
2. The legal relationship between the user and seller (merchant) is regulated independently without Company involvement (unless the Company itself is the seller/merchant). The seller (merchant) is solely responsible for the accuracy and compliance of information about the product placed by them (or placed by the Company at their direction). The seller (merchant) is responsible for legal and material defects of the product, product returns, fulfillment of warranty conditions, order cancellations, incorrect pricing, etc. Accordingly, to register such claims, contact the seller (merchant) directly. You may also use the return form available in the order history or on the platform, or you may register a complaint through our call center using the channels specified in the contact information. If you complete the return form/register a complaint with us, we will provide the merchant with information about the return request or complaint.
3. In cases where the Company is not the seller (merchant) during product sales and only acts as an intermediary service provider, it is responsible for damage caused during product transportation by the Company's courier (loss or damage of product) that results in violation of consumer/service recipient rights under Georgian Laws on "Consumer Rights Protection" and "Electronic Commerce."
4. The Company is responsible for damage caused by intentional platform malfunction that results in violation of consumer rights under Georgian Laws on "Consumer Rights Protection" and "Electronic Commerce."
5. When the Company is not the seller (merchant), the specific product listing will include information about the seller's (merchant's) name, identification code, address, email, phone numbers, and, if applicable, other additional terms developed by the merchant that will enable quick and effective communication between the consumer and seller (merchant).
6. The Company/merchant has the right to cancel an auction at any time.
7. In case of technical disruption/defect on the platforms, orders or auctions may be canceled. The Company is not liable for any kind of damage or loss caused by the use of platforms/applications, even in cases of technical disruption, defect, operation cancellation/suspension, computer virus, or system malfunction.
8. The Company may indicate hyperlinks and third-party website links on its platforms for your information. Third-party links and information provided therein are not subject to Company control, and the accuracy or legal compliance of their products and content is not the Company's responsibility. Accordingly, you are responsible for reviewing the terms and conditions on third-party resources/websites.
9. The availability of content on platforms/applications may depend on search system functions and limitations. The Company does not accept responsibility for cases where certain components and/or services of the platforms/application are not accessible to you.

3.2. Your Obligations as a Merchant/Listing Publisher

1. If you wish to sell/rent your products/property/services etc. through our platforms, then you, as a merchant, by registering on our platforms and agreeing to these terms and conditions, also agree to the Client (Merchant) Terms and Conditions. To use our platform, you must comply with the following rules: Client (Merchant) Terms and Conditions.

3.3. User Representations and Warranties

By agreeing to these terms and conditions, you confirm and agree that:

1. You are a physically capable individual (at least 18 years old) or a legal entity authorized under the laws of Georgia, not under any form of external influence, and are neither a citizen nor a resident of a European Union member state, nor a legal entity based in the European Union, and that you are not present in the European Union when using the platform services. You are not a person with whom transactions are prohibited by economic or trade sanctions, and you willingly consent to these terms and conditions, the user terms and conditions, and the confidentiality and return policies.
2. All information/materials you provide to the company or for user purposes are and will be accurate and will not be false, misleading, or defamatory. You will not use the platform to disseminate false information.
3. You are not engaged in or participating in any illegal activities under the laws of any jurisdiction (including the laws of Georgia and the laws of the country of which you are a citizen) (including, but not limited to, money laundering, arms trafficking, terrorism, or any other illegal activities).
4. You will not use: a) a name that may be derogatory or offensive to any other person; b) another person’s identifying information for the purpose of registering on the company’s platform; c) impersonate another company, its employee, or any other person; d) access another user's account and/or attempt to obtain access to another user’s authorization information without their and our consent.
5. You will not transfer your personal account and ID on the TNET platforms to any third party without our consent.
6. You will not distribute or publish spam, unwanted/harmful electronic communications, chain letters, or pyramid schemes, and will not use any device or software intended to extract information from the platform or interfere with its normal operation.
7. You will not engage in any activity that:
   1. is prohibited by applicable laws, rules, and regulations and the privacy policy and/or is illegal, misleading, discriminatory, or fraudulent and/or infringes upon the rights of others;
   2. grants you unauthorized access or enables the automated collection of information from our platform without permission from the company.

3.4. Seller (Merchant) Obligations

1. The seller (merchant) is obligated to deliver goods in accordance with the conditions stipulated in the contract.
2. Goods shall be considered compliant with the contract if they correspond to the description provided by the seller (merchant) and possess the same characteristics as the sample of the goods presented by the seller (merchant) to the customer.
3. In the absence of a description provided by the seller (merchant), goods shall be deemed compliant with the contract if they are suitable for the purpose for which the customer informed the seller (merchant) at the time of contract formation and which the seller (merchant) accepted.

4.Registration on Platforms, Opening, Managing, and Closing Accounts (Profiles)

4.1. Registration and Account (Profile) Management

1. To fully utilize the services of the platforms, it is necessary to create an account (profile). To open an account, you must follow the instructions provided on the platform: submit the requested information and, if necessary, undergo verification.
2. Since we own and manage multiple platforms (ge; tkt.ge; vendoo.ge; swoop.ge; mymarket.ge; myauto.ge; myparts.ge; myhome.ge; myshop.ge; myads.ge; mysports.ge; myjobs.ge; auction.myauto.ge; super app TNET), and a single common registration system is used for user registration, by registering on one platform, you will also be registered on the remaining platforms.
3. You bear full responsibility for the accuracy of the information provided when creating your account (profile).
4. After registration and verification on the platform, you will be able to use the website and/or application upon successful authorization. Authorization is conducted via your registered email address, phone number, and password.
5. Upon authorization on the platform, you are entitled to link your personal data, including social network account(s) (Facebook, Google+) and use your social network account for application access (where such technical capabilities exist).
6. It is prohibited to include any form of offensive phrases in the username.
7. It is prohibited for a single user/client to open/manage multiple profiles (accounts). You are permitted to register and manage only one (1) profile (account) on the TNET platforms. In the event of a breach of this rule, TNET reserves the right to immediately block or delete any alternative user/client profile (account).
8. You are obligated to ensure the accuracy and update of the information on your personal account (profile). The company will not be liable for any damages arising from your failure to fulfill this obligation. The company is entitled to request verification of the accuracy of your information or the submission of documents or other evidence at any time.
9. Securely store your personal account (profile) access codes and never disclose them to third parties. Additionally, for security reasons, it is recommended to choose a complex password that consists of numbers, various symbols, and letters, and to periodically update it.
10. You are responsible for any actions taken through your account. If someone accesses your account on your behalf, it is assumed that they have sufficient authority to act on your behalf. The company is not responsible for any damage resulting from unauthorized access to your account by a third party or access granted with your permission.
11. You are responsible for securely storing your account details. If you suspect that a third party has access to your account details, you must change them immediately or contact us.

4.1. Account (Profile) Closure

1. You (the user) are entitled to request the closure of your account (profile) at any time by submitting a written request from your registered email address to the company's email address (see communication channels of the platforms).
2. Before requesting account (profile) closure, ensure that all your obligations have been fulfilled and that you have no outstanding debts or obligations to the seller/merchant/company.
3. Within 10 business days from the date of your request, we will process your request for account (profile) closure.
4. Regulation of Personal Data on Closed Accounts
5. Your right to deletion of personal data is governed by the applicable Georgian law on personal data protection.
6. The company will delete your personal data using methods such as encryption and pseudonymization. You are required to clear the cache, cookies, and history from each browser used to access the platforms. If you have downloaded the company’s application on any of your devices, you must delete it.
7. You will receive a notification from the company regarding the closure of your account (profile).
8. Exceptions to Account (Profile) Closure and Deletion of Personal Data

We are unable to close or delete your account/data if:

1. You have an outstanding obligation/debt to the company/vendor/service provider/buyer.
2. The data associated with your account is necessary for detecting, preventing, mitigating, or investigating fraudulent or illegal activities.
3. The data associated with your account is required for us to comply with applicable laws and regulations.
4. The data associated with your account is necessary to address and resolve any complaints.
5. There is an order/mandate/decision from an authorized body requiring the retention or preservation of data associated with your account.

If we are unable to delete your data for any reason, it will be retained in accordance with our personal data processing policy.

5. Statements/Prices of Products, Inventory, Orders, and Cancellations

5.1 Orders

1. Two types of trading/order methods are available on the platforms:
   1. Online trading/purchasing, where you purchase the desired product using the company’s services (such as online payment, courier, and other services).
   2. Non-electronic trading/purchasing, where transactions and interactions occur directly between you and the seller, independent of us or our platforms. In this case, we act solely as an intermediary platform. For products selected under non-electronic trading, you are responsible for establishing communication with the seller and negotiating delivery/payment/return/warranty terms.

2. On most of our platforms, only registered users can place orders. However, on some sites, such as "ge," tickets can be purchased without registration. To place an order, please follow the platform’s ordering instructions.
3. Before finalizing the order, the user/service recipient can identify and correct any errors made during the ordering process.
4. When the user/service recipient places an order electronically, the vendor confirms receipt electronically. However, during processing (no more than 3 days), it may become apparent that the vendor does not have the ordered product in stock. We reserve the right to cancel your order due to these circumstances and will notify you promptly.

• You have the option to save or use the provided information (including the contract) in electronic form.
• Product quantities indicated on the platform are subject to change, and it is possible that an item may no longer be available at the time of purchase. To avoid confusion, please contact our call center at the number listed on the communication header of the platform to confirm the product's availability with the vendor, or contact the vendor directly for the most accurate and current information. If, despite confirmation, the product is unavailable, our call center staff will notify you.

5.1 Prices and Inventory

1. We regularly review and update prices and inventory. Some products may display a “strikethrough price,” indicating the price before a discount. We cannot confirm a product's price until you place an order. Despite our efforts, some products listed on our platform may show incorrect prices or be out of stock.
2. For certain events, TKT.GE acts as the promoter for any ticket available for purchase, subject to a service agreement/contract between the company and the organizer, which outlines the terms of the events and cooperation.

5.2 Order Cancellation by the Company

1. The company reserves the right to unilaterally cancel any transaction/order placed by the user if there is a violation of these terms and conditions, technical issues, at the request of the seller, due to lack of stock, upon the user’s request, failure to deliver, incorrect pricing on the platform, or any other situation specified in these terms. In such cases, the user will be notified.
2. The platform may display incorrect product prices (due to technical or human error, supplier/vendor request, currency fluctuations, or other reasons). The company reserves the right to increase or decrease the product price listed on the platform or the user’s order before delivery and will inform the user accordingly. If the user does not agree to the updated product terms/prices, the order will be unilaterally canceled by TNET.
3. If the company cancels a transaction/order as specified here, the company will refund the user the amount paid for the transaction/order to the same account. Upon refund, the company's obligation to the user is considered fulfilled, and no additional liability applies beyond the above.

6. Delivery

1. The company will arrange for delivery of the sold product via a selected courier, where a courier service and delivery terms are specified on the product page. Delivery charges are calculated individually and paid by the user before placing the order.
2. Some products/ads on TNET platforms may specify that the vendor (seller) or a third-party courier handles delivery to the user.
3. If the volumetric weight of the product exceeds the actual weight, delivery charges are calculated based on volumetric weight. You will be informed in advance.
4. Information on delivery charges will be provided to the user before order completion.

7. Order Receipt

1. We use courier services to ensure timely delivery of your order. The following terms apply solely to our transportation services.
2. We assume responsibility for any damage to the items during transportation.
3. Due to internal policy, you are not permitted to pick up your order yourself. However, in exceptional cases, an option to collect the order from the vendor or meet the vendor may be provided before the order is placed.
4. Orders within Tbilisi are delivered within 1 to 5 business days, while orders to regional areas are delivered within 2 to 10 business days. The estimated delivery date can be found on the order page prior to order placement.
5. In rare cases, more time may be required for delivery (but no more than 15 calendar days) than the timeframe specified in these terms and conditions or stated on the platform at the time of order. In such cases, you will be notified by our call center staff.
6. The exact delivery date of your order will be communicated at least 1 day prior to delivery.
7. On the day of delivery, the courier will contact you at least 1 hour in advance to confirm the time and location of delivery. The courier will arrive at your specified address to deliver the item. Please inspect the item upon delivery, and if any defect is found, do not accept the order.
8. If the product has a visible defect, please refuse to accept it and immediately contact us through our communication channels.

8. Rules for Order Changes and Delivery

1. Customers may receive items purchased via the platform according to the delivery service rules specified on the platform.
2. The recipient of the purchased item may be:
      • The purchaser (user) directly;
      • Any other person designated by the user.
3. If the user does not wish to personally accept the purchased product and designates another individual to receive it, the user must provide the company with the designated recipient’s personal information, including full name, personal identification number, and address, to ensure proper identification and delivery.
4. For products purchased with installment plans, the item will only be delivered directly to the user.

9. Additional Platform Terms

9.1. Additional Terms for LIVO.GE

9.1.1. Listing of Real Estate on the Platform

1. The parties acknowledge that the company itself does not offer real estate to clients nor leases it for the purpose of any specific real estate transaction.
2. The applicant provides information about the real estate and photographic materials reflecting its condition in the appropriate fields on the platform.
3. Upon authorization, users can access the main page of the platform and obtain various information via the navigation buttons.
4. Clients can select the type of real estate and transaction, location, price, and other filters in the main menu, allowing them to view products that meet their selected criteria.

9.1.2. Appraisal Service

1. Users (hereinafter "Client") may request appraisal services from the company through the platform. Clients may submit a request by completing an application on the platform or by contacting the customer support team via phone or chat.
2. When completing the application for appraisal services, the client must provide all necessary information, including the real estate cadastral code, the client’s personal data (including personal identification number), and may also include third-party information if the client is not the sole owner of the property to be appraised.
3. By placing an order, the client confirms that:

1. They have obtained all necessary consents to provide any third-party (property owner or other authorized party) personal information and understand that they are solely responsible for any consequences of non-compliance.
2. They have obtained all necessary consents from the property owner or other authorized individual for the presentation of the property to third parties, including TNET representatives, and for its appraisal by TNET. The client assumes full responsibility for any breach of this obligation.

4. The client is responsible for informing the property owner/legal possessor about the order.
5. The client selects the type of real estate to be appraised in the application. The client understands that the appraisal cost depends on the type of real estate, and if it is determined during inspection that the property type does not match the type specified in the application, the client agrees to reimburse the company for the additional cost.
6. The cost and timeframe for the appraisal report are determined by a separate agreement between the parties regarding appraisal services.
7. The timeframe for sending the appraisal report to the client starts once proper communication between the company and the client has been established.
8. The client may cancel the appraisal service only if TNET has not yet started the service (inspection). For cancellation, please contact the TNET customer support team.

9.1.3. VIP Listing Service

1. After placing an application on the platform, users can assign VIP status to their listing at any time, which places the listing in a prominent position on the website for maximum visibility.
2. Desired VIP packages can be selected from the platform’s services section.
3. The package is activated immediately after purchase, no later than the end of the purchase day.
4. After the expiration of the package, the listing will revert to a standard position.
5. Please note that once a desired package is chosen, the service is non-refundable, and no funds paid for the service will be returned.

9.1.4. Facebook Advertising Service

1. After placing an application on the platform, users may advertise the application on the company’s Facebook page at any time to increase viewer engagement and interest. Depending on the location, price, and condition of the real estate, the company will advertise the listing to a relevant segment of Facebook users.
2. Desired packages can be selected from the platform’s services section.
3. The package is activated immediately after purchase, no later than the end of the purchase day.
4. Please note that once a desired package is chosen, the service is non-refundable, and no funds paid for the service will be returned.

9.1.5. 3D Imaging Service

1. Users can order a 3D imaging service for real estate from the services section of the platform. This service includes high-quality 3D video and 4K photos, allowing realistic representation of the entire space.
2. After purchasing the 3D imaging service, a company representative will contact the user to arrange a convenient time for imaging.
3. The cost of the service includes a 1-month placement of the created 3D tour in the user’s listing on the company’s platform.
4. Please note that once a desired package is chosen, the service is non-refundable, and no funds paid for the service will be returned.

9.1.6. Photographer Service

1. Users may purchase a photography service by selecting a suitable package from the services section on the platform.
2. After purchasing the service, a company representative will contact the user to arrange a convenient time for the photoshoot.
3. High-quality edited photos will be posted on the platform within 24 or 72 hours of the photographer's visit, in accordance with the selected package terms.
4. Please note that once a desired package is chosen, the service is non-refundable, and no funds paid for the service will be returned.

9.1.7. Property Inspection Service

1. The company offers property inspection services, which include updating property extracts, verifying its legal status, and providing appropriate consultations. Additionally, a report summarizing the inspection results will be prepared.
2. The report is sent to the user’s email address within 1 business day.
3. Please note that once a desired package is chosen, the service is non-refundable, and no funds paid for the service will be returned.

9.1.8. Real Estate Measurement

1. To determine the precise square footage of real estate and obtain an official document for submission to the Public Registry National Agency, or for personal use, users may order a real estate measurement service.

9.1.9. Registration of Services in the Public Registry

1. Services for the registration of measurement plans in the Public Registry National Agency, property alterations, mortgage encumbrances/removals, commercial registry services, and individual entrepreneur registration services may be obtained through a certified company representative on-site or at branches listed on the platform.
2. Please note that once a desired package is chosen, the service is non-refundable, and no funds paid for the service will be returned.

9.1.10. Legal Services

1. The company offers various legal services, including real estate-related public registry services, verification of real estate, and legal status checks, as well as consultations on these matters. Services also include analysis of documentation/decisions from public institutions and commercial registry services for business activities (accepting applications, etc.).
2. The user fills out an application, after which the company’s legal team will contact the user within 1 business day and notify them of the outcome via email.
3. If the case complexity or additional services are required, a supplementary service contract may be established with the user and the parties will agree on pricing.
4. Please note that once a desired package is chosen, the service is non-refundable, and no funds paid for the service will be returned.

9.2. Additional Terms for TKT.GE

9.2.1. Discount Promo Code

• A discount promo code is single-use and unique. It may be used for one specific event of your choice (excluding train services/tickets) for the purchase of one or more tickets.
• The validity of the promo code is determined by the company and provided to the user at the time of purchase.
• A promo code may only be restored by the company or event organizer in the event of event cancellation. The cost of a ticket purchased with a promo code is non-refundable.

9.2.2. Event Cancellation/Rescheduling/Modification Terms

• TKT.GE acts solely as an intermediary company selling tickets for events on behalf of the event organizer. Therefore, TKT.GE assumes no responsibility in the event of event cancellations, rescheduling, or modifications (including venue, program changes, etc.). Any claims arising from these changes should be directed to the event organizer. Nevertheless, TKT.GE will attempt to assist customers in contacting the organizer and addressing related issues.
• In cases where the organizer refunds ticket costs for canceled or postponed events via our company, only the ticket price (excluding service and transaction fees) will be refunded. For additional refund or cancellation policies, please refer to the refund policy.
• In the event of event cancellation, rescheduling, or any other modification, TKT.GE reserves the right to inform ticket holders of the specific event. This is a voluntary service that may be provided via SMS, phone call, or email using the customer’s contact information provided to TKT.GE, or by posting information on the company’s platform at www.tkt.ge or on social media.
• TKT.GE serves solely as an intermediary platform between the customer and organizer, not participating in nor being involved in the organizational aspects of events. TKT.GE does not guarantee ticket sales or event occurrence.
• Events are listed on the website solely at the organizer’s discretion, and the organizer alone is responsible for organizational matters, including but not limited to:

• The number of tickets available for sale;
• Maximum ticket quantity allowable per customer;
• Age restrictions;
• Ticket insurance options;
• Ticket prices;
• Subscription costs;
• Promo codes and other discounts. Note: For verified events, the organizer may deny event entry to ticket holders who do not meet the organizer’s verification requirements or event rules.

9.2.3. Terms of Use of Materials

• All types of content on the TKT.GE website, including text, photos, and graphical images, are company property and may not be used or duplicated without written permission from TKT.GE. Any such action will result in liability under the applicable laws of Georgia.

9.2.4. Limitation of Liability

• TKT.GE’s liability is limited to the amount paid by the user for the disputed transaction, excluding all taxes, fees, and commissions. Claims related to tickets may only be submitted up to one day before the scheduled event date.
• TKT.GE reserves the right to reject or cancel user claims/transactions if the company is engaged in a legal dispute with the user, if the user has previously violated company terms, if the user is suspected of fraudulent activities (including credit card fraud), or if the user provides false or incomplete identification data in credit card payments.

9.2.5. Communication

• For any inquiries, you may contact the company’s customer service center at +995322195577, TKT.GE’s email at [email protected], or the company’s official Facebook page via electronic message (11:00 AM – 7:00 PM).

9.3. Additional Terms for VENDOO.GE

9.3.1. Product Selection and Order Placement

• Users may receive purchased products via a delivery service under the predefined delivery terms stated on the platform.
• Users may return purchased products in accordance with the return policy.
• Ownership of a product purchased through the platform is transferred to the user upon delivery to the user or a designated recipient at the specified delivery address.

9.3.2. Terms for Product/Order Modification, Delivery, and Cancellation

• Users may receive purchased products via delivery under the platform's predefined terms.
• The recipient of a purchased product may be:
• The purchaser (user) personally;
• Any other person designated by the user.
• If the user wishes someone else to receive the product on their behalf, the user must provide the recipient’s personal details, including name, surname, ID number, and address, for accurate identification and delivery.
• Users are entitled to cancel orders in the following cases:
• Within 2 hours of placing the order, if same-day delivery is specified.
• By 12:00 PM the next day, if the delivery date is set for one or more business days.

9.4. Additional Terms for SWOOP.GE

9.4.1. Types of Offers and Terms for Their Redemption

• The SWOOP.GE platform allows users to benefit from discounts on products/services offered by sellers by purchasing a voucher or fully purchasing the offer.
• Each offer is valid for the period specified in the offer description on the platform. After this period, the offer's benefits/conditions are no longer applicable. If you do not redeem the voucher within the specified period, you will not be able to use the offer under the original terms.
• When purchasing a voucher, users pay only the voucher fee through the platform’s payment systems, while the remaining service fee is paid directly to the seller. After voucher purchase, users receive a unique voucher code via SMS or email, which they present at the seller’s location to receive the discount indicated in the offer and pay the remaining fee.
• In the case of full offer purchase, the user pays both the voucher and the seller’s product/service fee, and the company forwards the product/service value to the seller.

9.4.2. Terms of Marketing Activities

• Advertising: From time to time, we may offer users special promotional offers, contests, or other incentives. Rules for each promotion will be provided on the platform or within the advertisement description. We reserve the right to interpret these rules at our discretion, and users agree to our interpretation.
• Marketing Offers: Occasionally, we may offer additional promotions/discounts on offers. Marketing offers are valid only for the specified period and may be changed or canceled at any time.

9.5. Additional Terms for MYMARKET.GE

9.5.1. Order Placement

• For online purchases, users add their desired product to the shopping cart and complete the purchase by selecting the “Purchase” button. For physical product transactions, users may use quick purchase or financing service options.
• After placing a product in the cart, users are redirected to the checkout page, where service fees may be added to the product cost.
• In non-electronic transactions, the user contacts the seller directly to finalize the order or purchase.
• For physical product purchases, the seller reserves the right to cancel the user’s order for any reason.

9.7 Additional Terms of MYAUTO.GE

9.7.1 Electronic Auction (AUCTION.MYAUTO.GE)

• Registration for Auction Participation: Users wishing to participate in the electronic auction must register according to the platform’s guidelines.
• Submission of Guarantee Deposit: Participants must pay a guarantee deposit for each item they wish to bid on, as outlined in the specific item description, which will be credited to the company's bank account. This deposit amount is individually set for each item and displayed on the platform.
• Number of Bidders: There is no limit on the number of bidders during the auction. The identities of other bidders remain confidential.
• Bid Placement: On the listing page, users can view the auction status and submit their bid, agreeing to purchase the item at that price. Each bid increases the sale price of the item by the specified increment.
• Immediate Purchase Option ("Buy It Now"): During the auction, users who have paid the deposit may purchase the item at a fixed "Buy It Now" price without waiting for the auction’s conclusion.
• Auction Conclusion and Winning Bid: The user with the highest bid before the auction ends wins. If a bid is placed within three minutes of the auction's end, the auction extends for an additional three minutes.
• Notification to Winning Bidder: Upon auction conclusion, the platform sends a notification with payment instructions to the winning user via email and text message.
• Payment Settlement: The winning bidder must complete payment within three business days of the auction's end, depositing funds as per the company's instructions. Failure to settle within this period voids the auction results, and the guarantee deposit is non-refundable.
• Refund of Guarantee Deposit: For winning bidders, the guarantee deposit will be credited toward the final settlement. All other bidders will receive their deposit refund within three business days of the auction’s end.
• Transfer of Auction Proceeds to Seller: Within three business days of receiving the funds, the company will transfer the payment, less any applicable service fees, to the seller.
• Transfer of Ownership: Issues related to the transfer of ownership between the buyer and seller are handled directly by them, without further involvement or liability from the company.
• Liabilities: Beyond the terms stated herein, the seller, bidders, and auction winners are accountable under these terms and conditions.

9.7.2 Company Rights

• Right to Suspend or Cancel Auction: The company may suspend or cancel the auction due to technical issues, seller requests, errors, rule violations, or other reasons. The company is not liable for any outcomes arising from suspension or cancellation.
• Re-Auction Rights: If an auction is canceled for any reason, the company reserves the right to re-auction the item to protect user interests.
• No Liability for Seller Cancellations: The company is not liable for any outcomes from the auction's suspension or condition changes by the seller.

9.7.3 Additional Rules for Myjobs.ge

• Platform Role: MYJOBS.GE is an intermediary connecting employers and job seekers.
• User Responsibility: Users are responsible for the accuracy of the information they post.
• Non-Ownership of Postings: The company does not own any job postings or resumes on the platform.
• Unmonitored Information: Information such as education and experience in resumes is not controlled by the platform.
• User-Controlled Posting: Users voluntarily post personal information.
• Data Availability: By posting a resume, the user consents to make their data available to potential employers.
• Compliance with Site Rules: Resumes must adhere to the site rules and Georgian law.
• Right to Reject Job Postings: The company may refuse to post ads that promote network marketing.
• Service Refusal: The company may deny service to users who repeatedly violate site rules.
• No Guarantee of Employer Information Accuracy: The company cannot ensure that job poster data is accurate.
• Right to Remove Inappropriate Content: The site may delete or block users posting offensive or illegal content, either temporarily or permanently.

9.7.4 Posting and Managing Resumes

• Profile Creation: Users may create profiles and resumes upon registering and accepting terms.
• Design Options: Users can choose design options for their resume and download it digitally.
• Paid Resume Creation: Resume creation is a paid service and available to registered and unregistered users.
• Job Search: Users can search job listings by category and submit resumes directly through the site.

9.7.5 VIP Listings

• VIP Status: Users can upgrade their listing to VIP status for priority display on the website.
• Package Selection: VIP packages can be chosen from the HR panel.
• Activation: The VIP package activates upon purchase, but no later than the end of the purchase day.
• Expiry and Downgrade: Upon expiration, VIP status reverts to a standard listing.
• Non-Refundable: VIP package purchases are non-refundable.

9.7.6 Urgent Hiring

• Additional Urgent Hiring Service: Users can purchase the “Urgent Hiring” service to feature specific listings on the platform’s main page.

9.7.7 Salary Data

• Average Salaries: The platform displays average salaries for various professions based on internal platform data; this data does not represent official statistics.

9.8 Super App Additional Terms

9.8.1 Vehicle Registration and Public Registry Services

• Vehicle Purchase/Registration Appointment: Users booking an appointment must provide relevant details and select a preferred date and time, paying the required booking fee through the Super App. Confirmation details will be sent via SMS.
• Real Estate and Business Registration Appointment: Similar information is required for real estate and business registration appointments, with confirmation sent upon successful booking.
• Changes/Cancellations: Bookings can be changed without additional fees or canceled up to 24 hours in advance for a refund, excluding bank fees. Cancellations within 24 hours are non-refundable.
• Payment Methods: Payments may be made through the Super App using any bank card, Google Pay, or Apple Pay.

9.8.2. Electronic Voucher

1. User Functionality: The application enables users to place orders and purchase electronic vouchers offered by merchants. General voucher usage rules are specified within the application.

2. Intermediary Role: The application serves as an intermediary between the merchant (voucher seller) and the user.

3. Merchant Discretion: Order cancellation, return, warranty, and other product-related conditions shall be solely determined and established by the merchant.

4. User Obligations: Prior to voucher purchase, the user must review and familiarize themselves with the rules and conditions existing on the merchant's platform.

      4.1 Note: Voucher refunds are not permissible.

5. Merchant Responsibilities: The merchant shall be responsible for addressing any defects or shortcomings related to the voucher. In the event of any complaint or issue, the user is obligated to contact the merchant directly.

6. Order Processing: Upon order placement, the merchant will contact the user and respond if the purchased product/service is unavailable or cannot be provided.

7. Voucher Information: When selecting a voucher, users may need to complete fields including sender and recipient information, for which the user bears sole responsibility for accuracy. LLC "TNET” disclaims any liability for consequences arising from informational inaccuracies provided by the user.

8. Data Sharing Consent: By purchasing a voucher, the user consents to sharing sender and recipient data (including personal information: name, surname, phone number, email, address) with the merchant (voucher seller) for service provision purposes.

9.8.3. Miscellaneous Services

1. Platform Services: The application offers various platform services/tickets from LLC "TNET", which are subject to rules and conditions specified in this document according to platforms and services (except as provided below).

2. Notwithstanding Section 1, movie tickets purchased through the Application shall be subject to the following refund policy: Users may request a refund of sixty percent (60%) of the ticket price, provided that such request is made no less than four (4) hours prior to the scheduled start time of the movie screening. Any service fees charged at the time of ticket purchase shall be non-refundable.

3. Services purchased through the Application shall not be subject to TKT Club Terms and Conditions, and Users shall not be eligible for any benefits, privileges, or reward points otherwise available to TKT Club members through the TKT.GE platform.

10.Legal Warranty

• If a product has a defect, the consumer has the right to demand from the seller (merchant) the correction of the defect (repair or replacement of the product at no charge, a reduction in price), or to terminate the contract.
• The primary rights of the consumer are to have the product repaired or replaced. The consumer may request that the seller repair or replace the product at no cost, except when this is impossible due to the nature of the product or would entail disproportionate or excessive costs.
• The product must be repaired or replaced within a reasonable period without causing significant inconvenience to the consumer, considering the nature of the product and its intended purpose.
• Free repair or replacement includes all necessary expenses borne by the seller (merchant) to ensure the product conforms to the contractual conditions, including postage, labor, and material costs.
• The consumer is entitled to request a price reduction or terminate the contract if any of the following apply:

1. a) Repair or replacement of the product is impossible.
2. b) The seller has not repaired or replaced the product within a reasonable timeframe, causing the consumer to lose interest in the performance of the contract.
3. c) Repair or replacement by the seller would cause significant inconvenience to the consumer.

• Upon contract termination, the consumer may demand compensation for any damages incurred due to non-performance of the contract, as provided by Georgian law.
• The consumer does not have the right to terminate the contract if the defect is minor.
• When determining whether a cost is disproportionate or excessive, the following factors will be considered:

1. a) The price of the product or service if it conformed to the contractual conditions.
2. b) The degree of nonconformity with the contractual conditions.
3. c) Alternative possibilities for eliminating the defect without causing inconvenience to the consumer.

• The consumer may exercise the above rights if the defect is discovered within two years from the date the product was delivered.
• If the consumer discovers a defect within six months of receiving the product, it is presumed, until proven otherwise, that the defect existed at the time of delivery if this is possible given the nature of the product or the defect. In this case, the burden of proof lies with the seller. If the defect is discovered after six months, the consumer bears the burden of proving the defect existed at delivery.

11. Commercial Warranty

• In addition to the legal warranty, specific products may have a commercial warranty with terms provided in the product description.
• The commercial warranty does not limit the conditions of the legal warranty.

12. Advertising Service

• You may use the company's advertising services if desired. Advertising fees and terms are listed on the platform under the section for paid services. Note that these paid services are intended for your personal use, and any fees paid for these services are non-refundable.
• The term of service for your chosen package(s) is 30 calendar days, beginning on the date of payment and ending on the thirtieth day. Unused portions of the service cannot be carried over after the 30-day period, unless specified differently in the terms for paid services.
• You agree that the company may promote your listing with alternative types of advertising to increase visibility to potential customers (e.g., showcasing offers on other websites, apps, email campaigns, and other online/offline advertisements).
• You agree that the company may partially or fully translate your offers to aid non-native speakers. You are responsible for verifying and correcting these translations. The company is not liable for inaccurate translations.
• You agree that the company may use your and the product manufacturer’s name, trademark/logo, and any information/materials you post to promote your offer or listing.
• All rights to advertising materials created by the company for promoting your product/property are held exclusively by the company, with no claims arising from the customer.
• You must comply with the rules established for placing ads/materials in these terms and conditions.
• In case of any violation of these rules, the company may terminate your advertisement or listing, and any fees paid for company services are non-refundable.
• Purchased packages/paid services cannot be canceled prematurely, and thus no refund will be given.

13. Paid Services

• Prices for the company's platform services (ads, advertising, VIP services, etc.) are available at the provided link to paid services.
• The company may unilaterally change the prices for paid services. Please check the fees before using the services.
• Packages or paid services purchased on the platform cannot be canceled before their expiration, and thus the paid amount is non-refundable.

14. Refunds and Balance Management for Users

14.1. Payment for Products/Services

• The consumer agrees to have the fee for the service/product automatically deducted from their user account or the payment method/card they specified. The company will direct this payment to the seller (merchant).
• You may pay for your order/service through various methods (options may vary by platform):

• Plastic cards within Georgia
• Online installment payment
• Payment kiosks
• Balance (topped up via online banking)
• Payment upon delivery
• Google Pay
• Apple Pay
• Loyalty card
• Mycoins cryptocurrency

• The consumer is responsible for the total cost of the purchased product, courier service (set individually prior to order completion), and any other services they have selected.
• In case of using the return policy rights, the consumer shall reimburse any fees required by this policy.
• For issues with payments made by plastic card, contact customer service.
• In payments made on the company's platforms or to the company's courier, the company acts as the financial agent for the seller/merchant.
• The company will transfer the value of the product to the seller's account only after it is fully and properly credited to the company's bank account.
• Any returned product fee will be refunded through the same method used to place the order.

15. Product Return/Service Cancellation Policy and Service Recipient Warranty

15.1. Product Return Policy

• You have the right to withdraw from a remote or off-premises contract without providing any reason within 14 calendar days from the date of delivery of the product. After this period, you lose the right to return the product but may exercise other rights granted by law.
• Some sellers may apply return policies that differ from this policy, which will be indicated in the product description. Please verify the seller’s return policy before purchasing the product/service.
• For products purchased directly from a seller through non-electronic means, the return conditions are defined by mutual agreement between you and the seller, without company involvement.
• To initiate a return for products purchased on our platforms, please follow the specified methods in the table provided and complete the item return form on the TNET platform where the purchase was made.

Platform/Website	Return Initiation
livo.ge	Register your return request with the customer support team via email ([email protected]) or through chat.
tkt.ge	Register your return request with the customer support team via email ([email protected]) or through chat.
vendoo.ge	Fill out the return form by clicking the return button from your order history
swoop.ge	Register your return request with the customer support team via email ([email protected]) or through chat.
mymarket.ge	Fill out the return form by clicking the return button from your order history
myauto.ge	Register your return request with the customer support team via email ([email protected]) or through chat.
myparts.ge	Fill out the return form by clicking the return button from your order history
myhome.ge	Register your return request with the customer support team via email ([email protected]) or through chat.
myshop.ge	Fill out the return form
auction.myauto.ge	Register your return request with the customer support team via email ([email protected]) or through chat.
super app TNET	Register your return request with the customer support team via email ([email protected]), through chat, or by filling out the return form.

Product Return/Service Cancellation Policy and Customer Obligations

Return Management Service

• On platforms where we provide a return form, we also offer a return management service. In this case, we assume responsibility for notifying the seller of your claim and informing you of their response. The seller is solely responsible for any decisions they make.
• If you believe the seller’s or service center’s conclusion violates your rights, you may file a claim with the National Competition Agency.
• If a product transported by us does not meet your order (e.g., has defects or does not match the specifications listed on the platform), please contact us using the communication channels provided. In such cases, we will handle the return (transport) at our own cost and resources.

Customer Obligations Upon Withdrawal from Contract The customer must:

• Return the goods to the seller or to a third party designated by the seller without delay and no later than 7 calendar days after submitting the notice of withdrawal (return form);
• Bear the direct costs associated with returning the goods;
• For online purchases, return the product to the following company address: 1 Aleksidze St., Floor 1, Building 1, Tbilisi, Georgia.
• Return hours for products are as follows:

Monday: 12:00 - 15:00

Tuesday: 12:00 - 15:00

Wednesday: 12:00 - 15:00

Thursday: 12:00 - 15:00

Friday: 12:00 - 15:00

Required Items for Product Return

• When returning a product or delivering it to a service center, all accompanying parts and documents provided at delivery (e.g., invoice, payment receipt, warranty card, technical manual, product box) must be included.

Consequences of Incomplete Return Documentation

• If the product or any accompanying parts/documents show alterations, the company/seller may question its authenticity or condition and may suspend the return process pending an investigation of up to 14 business days. Based on the product's condition, a partial refund may be issued in accordance with this policy.

Limitations on Return Rights Customers do not have the right to withdraw from the contract and return the product if:

• The seller has fully provided the contracted service with the customer’s prior consent and acknowledgment that withdrawal rights would be lost upon complete fulfillment of the service;
• The contract stipulates that the price of goods/services depends on fluctuations in the financial market beyond the seller’s control that arise within the withdrawal period;
• The goods or services are custom-made to the customer's specifications;
• The goods are perishable or have a short shelf life;
• The goods are sealed for health or hygiene reasons, and the seal was broken after delivery;
• The goods, due to their nature, became inseparable from other items upon delivery;
• The customer requested urgent repair or maintenance services; however, this restriction does not apply to additional services beyond those initially requested during the same visit;
• The seal on an audio or video recording or software was broken after delivery;
• The goods are newspapers, magazines, or other periodicals unless a subscription contract exists;
• The purchase was made through a public auction;
• The contract pertains to non-residential property rental, transport of goods, vehicle rental, catering, or services related to leisure activities with specific performance dates;
• Digital content not supplied on a tangible medium has been provided with the customer’s prior consent;
• The contract involves the supply of alcoholic beverages whose price was agreed upon at the time of contracting but which are subject to market fluctuations beyond the seller’s control;
• The items are tickets for sports or cultural events unless otherwise stated on the product page;
• The customer damaged the product;
• The product is not stocked in Georgia and was specially ordered based on your request, e.g., items from Trendyol;
• The product value is below 30 GEL;
• The product is a hygiene item;
• Other instances provided by law or indicated by the seller.

Consequences of Refusal to Accept Returns

• If a product or its accompanying parts/documents are used or damaged, altered, or lack a resalable appearance, the company reserves the right to question the product’s authenticity or condition. Following a verification process, if such issues are confirmed, the company may refuse the return. The decision will be communicated within 7 calendar days of the product’s arrival at our logistics center or as soon as possible. The customer must arrange to collect the product from the logistics center within 7 calendar days if the return is denied.

Return Policy for Discounted Items

• For discounted items, if the return negates the promotion’s terms, the company reserves the right to request the return of any benefits received through the promotion.

TKT.GE Return/Exchange Additional Terms

• Ticket purchases are non-refundable except in cases specified in these terms and conditions.
• Exceptions for refund:
• GE may refund ticket purchases in cases of event cancellation or rescheduling in accordance with applicable rules and conditions.
• GE will notify customers of cancellations or changes via phone, email, SMS, or social media.
• In certain cases, refunds may be issued to the registered TKT.GE customer account or to the payment card used by unregistered customers.
• GE reserves the right not to refund successful purchases regardless of customer requests. TKT.GE is not responsible for refunding tickets to events that successfully took place.
• Refunds for canceled/rescheduled event tickets are at the discretion of the event organizer. The company is not liable for any consequences resulting from the organizer's refusal to refund the order or ticket value.
• When the organizer issues a refund via our company, only the ticket price will be refunded, excluding service and transaction fees.

Railway Ticket Refund Rules

• If less than 2 hours remain until departure, the ticket is non-refundable;
• At least 1.50 GEL is deducted from the ticket price upon return;
• If a train ticket is canceled, the service and transaction fee are non-refundable;
• For returns within 15 hours of travel, the refund amount is reduced by 1.50 GEL + 15% of the ticket price;
• For returns within 4 hours of travel, the refund is reduced by 1.50 GEL + 30% of the ticket price;
• Electronic tickets can be returned up to 2 hours before the train’s departure. The fare will be refunded excluding fees;
• These rules may change per railway instructions.

Cinema Ticket Refund Rules

• To return a cinema ticket, you must be registered on our site and a TKT Club member. Please note that tickets purchased without registration cannot be returned.
• Ticket refunds are issued based on club status:

Basic – 60% of the ticket price

Silver – 80% of the ticket price

Gold – 90% of the ticket price

• To use the return function, a minimum of 3 hours must remain before the session start time.

The following rules apply to airline ticket exchanges:

• Regarding airline ticket exchanges, the customer is entitled to contact either the airline company and/or TKT.GE;
• When contacting TKT.GE, the customer must contact TKT.GE no later than 24 hours prior to the flight departure; (Please note that TKT.GE's business hours are 11:00-19:00)
• TKT.GE shall forward the customer's ticket exchange request to the respective airline company. TKT.GE bears no responsibility for the airline's response;
• The airline company shall review and decide on the ticket exchange matter in accordance with its internal policies, rules and conditions, and/or other relevant regulations;
• In case of any claims, the customer must address the airline company directly. TKT.GE shall not be liable for ticket exchanges, airline communications, and/or other technical or other details related to ticket exchanges.

The following rules apply to airline ticket refunds:

• Regarding airline ticket refunds, the customer is entitled to contact either the airline company and/or TKT.GE;
• In case the customer contacts TKT.GE, TKT.GE shall contact the airline company. TKT.GE bears no responsibility for the airline's response;
• TKT.GE is not responsible for ticket refunds, airline communications, and/or other technical details related to ticket refunds;
• The airline company shall review and decide on the ticket refund matter in accordance with its internal policies, rules and conditions, and/or other relevant regulations; the company is not responsible for the airline's decisions.
• In case of ticket refund, the airline company shall determine the refund amount for the customer. The airline company shall transfer the refund amount to TKT.GE within 30-90 days from the customer's and/or TKT.GE's request.
• TKT.GE shall refund the customer the amount returned by the airline company less the company's commission and transaction fees within no more than 5 business days.

Rules for transferring airline tickets to another person:

• Transfer of airline tickets to another person is not permitted.
• TKT.GE shall not be liable for any travel-related matters or their communication to passengers (documentation required at borders, Covid regulation requirements, etc.);
• TKT.GE shall not be liable for consequences of passenger no-shows and/or delays;
• TKT.GE is not responsible for communicating flight-related details to customers. Such communication shall be carried out by the respective airline company;
• Communication with TKT.GE regarding airline ticket matters is not mandatory. The customer is entitled to contact the relevant airline company directly;
• TNET (TKT.GE) reserves the right to refuse refunds for tickets purchased by customers, for which it cannot be held liable in any way.
• In exceptional cases, TKT.GE may, at its discretion and decision, refund tickets purchased by customers under the conditions specified in these terms.

Product Return/Exchange Policy:

1. A product is eligible for return/exchange if:

• The product and/or accompanying parts/documents (label, box, delivery document, packaging, product parts, etc.) are unused/undamaged, show no alterations, and maintain their marketable appearance; are in perfect condition and the factory label is not damaged or removed/lost.
• The product has a factory defect;

2. A product is not eligible for return/exchange if:

• The product's accompanying parts/documents are used/damaged, show alterations, and/or do not maintain their marketable appearance;
• Hygiene products (e.g., pantyhose, socks, hair accessories, earrings, swimwear, linens, linen accessories, underwear, footwear care products, etc.).
• In case the aforementioned products show defects at the time of delivery, you may file a complaint by contacting the company's call center or via email.

15.2. Service Cancellation Terms

• In the event of blocking a user's profile and/or listing on the platforms or implementing other restrictive measures, any paid service associated with the listing shall be terminated and the amount paid for its purchase shall not be refunded to the user. Furthermore, paid services cannot be transferred from one listing to another.
• In cases where the desired objective has been achieved through posting the listing on the site, or in the event of listing deletion and/or user profile termination, the amount paid for purchased paid services shall not be refunded to the user, nor shall unused paid services be transferable to other listings.
• Service cancellation and refund is only possible when the company fails to perform the service selected by the user due to a defect and the user has prepaid for said service.

Additional Return/Cancellation Rules for Livo.ge Under what circumstances can an order/service be cancelled and refunded?

• Order cancellation and refund shall only be processed if the company has not commenced any form of service provision for the user's order. In such cases, the user shall receive a refund of their paid amount within 5 business days.
• If the company has begun providing services based on the user's order/listing, cancellation is possible upon user request; however, in such cases, the service fee paid shall not be refunded to the user.
• The user is entitled to verify the company's service and request the company to rectify any defects.
• For order cancellation, the user must fully fulfill their obligations to the company.

Swoop.ge Special Return Rules Purchased Voucher/Offer Cancellation/Return Terms

• The monetary value of time-limited vouchers or cinema tickets purchased by the customer shall not be subject to refund. Exceptions shall apply in cases of the company's breach of obligations toward the customer and in the case of perpetual vouchers (If applicable)
• In case of complete purchase of an offer, service/product return/cancellation is only possible with the seller's/provider's consent. In such cases, the seller/provider shall determine the return conditions and refund amount. Consequently, based on the seller's/provider's decision, you may not receive a full refund of your paid amount. For any claims regarding this matter, please contact the seller/provider directly. Please note that in the aforementioned cases, the Swoop.ge voucher value will not be refunded.
• The company shall process the service/product cost refund within 5 (five) business days from the seller's/provider's consent. Additionally, the company shall refund the amount determined by the seller/provider less the company's voucher fee.
• The voucher fee is the company's service fee, which the user pays to the company when purchasing an offer.

15.3. Service Recipient Guarantee

• The merchant is obligated to provide service to the user in accordance with the conditions stipulated in the service agreement
• In case of delay or defect discovery, the user must provide the merchant with a reasonable additional period for service provision/defect elimination, except when this is impossible due to the nature of the service or requires disproportionate or unreasonably high costs. Disproportionate or unreasonably high costs are determined according to Article 17, Paragraph 8 of this law.
• Upon unsuccessful expiration of the additional period, the user has the right to: a) Propose service provision or defect elimination by another person at the merchant's expense; b) Request an adequate reduction in service price; c) Terminate the agreement and claim damages in accordance with Georgian legislation
• Setting an additional period is not mandatory if it is evident that it would be futile, or if the user has linked contract performance to timely service receipt
• If the merchant has not timely commenced service provision or the service process is unreasonably delayed, making it impossible to provide the service within the agreed period, the merchant has no right to claim reimbursement for expenses incurred during the service process, nor payment for services rendered, if the user has lost interest in partial contract performance.

16. Prohibited Actions, Sanctions, and Intellectual Property The following products/activities are strictly prohibited from purchase/sale/promotion or transaction/operation/action on the platforms:

• Narcotics or related paraphernalia;
• Promotion, sale, or advertising of tobacco products, tobacco manufacturers, and any person related to tobacco products;
• Firearms or ammunition;
• Cable and satellite television signal jamming devices;
• Pornographic material;
• Government identification documents and licenses, including reproductions and innovation samples;
• Services related to unlicensed lottery and gambling;
• Multi-level marketing, pyramid-style trading or Ponzi schemes, matrix programs, or other get-rich-quick schemes or high-yield investment programs;
• Products/listings/actions/operations/transactions that violate our or third-party intellectual property rights.
• Violation of marketing activity participation conditions;
• Processing of personal data of data subjects (natural persons) (use, transfer, registration/placement on our platform, deletion, correction, collection, unauthorized database removal, etc.) without their consent or legal basis, or in violation of rules defined by Georgian Law on Personal Data Protection.
• Conducting improper actions towards the merchant/company or company employee.
• Any operation/transaction/action that fails to meet the platform's rules/requirements at the time of execution or violates the rules defined by terms and conditions or current requirements established by Georgian legislation.
• In case of suspicious transactions, the company reserves the right to cancel any type of transaction carried out by the user.

Improper Actions The welfare of our personnel is important to us; therefore, any unethical action by users, including but not limited to, obscene, offensive, or threatening communication or other improper conduct towards the company/merchant and/or company employee shall result in merchant/user blocking and/or profile (account) termination and service discontinuation. This cannot serve as grounds for imposing any liability on the company.

Intellectual Property

• The company's intellectual property rights fully extend to the platforms/website, its content, structure, and design. The company's exclusive rights also extend to any intellectual property objects created and registered by the company, including but not limited to its trademarks, works, and designs.
• The company's copyright (©) and other intellectual property rights extend to this platform and all its content (including products and services).
• It is prohibited to use, process, or/and publish (including on social media) any information/content indicated on this platform/website, including logos, pictograms, graphics, pictures, images, patents, service/trademarks, designs, listing/product/service content/description, visual media created by the company, website/platform design, software packages, core program codes, software and other intellectual property (registered or unregistered) without prior written consent from the company. Company consent is not required if the use of these data is carried out for non-commercial, personal purposes and in cases where prior consent is not required by Georgian legislation or relevant international regulations.
• Reference to intellectual property on the website does not imply granting a license for its use to users/merchants. Any downloading or copying of information from the website by users/merchants for commercial purposes shall be considered a violation of Georgian legislation.
• No provision in the rules and conditions grants you rights or licenses to use the company's intellectual property listed in this article.
• If any company platform provides you with chat, interaction, or dialogue/discussion capabilities, you are obligated to post only information for which you own intellectual property rights or have relevant person's consent. Additionally, you grant the company the right to process (including publish) information posted by you for legitimate, communication/information purposes (including for exhibition, competition participation).

Sanctions Clause

You confirm and agree that you and your founders, management and/or members of the executive/supervisory body, any person who directly or indirectly owns shares in the client's capital and/or in the capital of the client's management/executive body member (if the latter is a legal entity), and/or the beneficial owner(s) of said person and/or the client, and/or their affiliated persons, prior to signing this agreement and/or at any time during its validity:

• Are not/will not be included in the sanctions list (hereinafter "Sanctioned Persons List") of the United Nations (UN) and/or the European Union and/or the United Kingdom (United Kingdom of Great Britain and Northern Ireland) and/or the United States Office of Foreign Assets Control (OFAC), State Department, Department of Commerce and/or Georgia and/or any other state and/or international organization (hereinafter jointly or separately "Authorized Persons"), including for supporting terrorism and/or any other activities as determined from time to time by the Authorized Person(s).
• Are not/will not be residents of any state subject to comprehensive trade sanctions/restrictions imposed by Authorized Person(s).
• Have not/will not enter into any transaction, directly and/or indirectly, including through other person(s), with any person and/or entity that is/will be included in the Sanctioned Persons List and/or is a resident of a state subject to comprehensive trade sanctions/restrictions.
• Will not directly and/or indirectly finance or transfer any type of asset/property through other person(s) to any person and/or entity that is/will be included in the Sanctioned Persons List and/or is a resident of a state subject to comprehensive trade sanctions/restrictions imposed by Authorized Person(s).
• Have not/will not enter into any transaction, directly and/or indirectly, including through other person(s), relating to property/assets/products/services subject to comprehensive and/or targeted and/or sectoral sanctions/restrictions.
• In the event that any statement made by you pursuant to this Sanctions Clause proves to be incorrect, the Company shall have the right, in addition to other actions specified in the main agreement, to act in accordance with the sanctions imposed by Authorized Person(s) and implement any and all actions imposed and/or required by Authorized Person(s) or body, including terminating this agreement with the client without compensation.
• Within these terms, "Sanctions" means economic or financial sanctions, laws, regulations, trade embargoes, and other restrictive measures (including but not limited to counter-terrorism financing measures) that are periodically imposed, administered, implemented, and/or enforced by any of the following organizations:
  • The UN and any agency or individual duly appointed and authorized by it for the purpose of imposing, administering, implementing, and/or enforcing sanctions;
  • The European Union and any agency or individual duly appointed and authorized by it for the purpose of imposing, administering, implementing, and/or enforcing sanctions; and
  • The U.S. Department of Treasury's Office of Foreign Assets Control (OFAC), U.S. Department of State, and/or U.S. Department of Commerce.

Consequences of Prohibited Operations and Company Rights

• The Company reserves the right, within its discretionary authority, to increase or decrease the categories of these prohibited operations;
• In the event that you conduct or attempt to conduct an operation/action in violation of the prohibitive provisions specified in this article/chapter, the Company reserves the right to:
  • Terminate or suspend the operation/transaction/application conducted by you; and/or
  • Notify law enforcement authorities about the conducted operation; and/or
  • Terminate this agreement and any additional agreement between the parties (if any); and/or
  • Block/delete your account (profile) on the platform; and/or
  • Claim compensation for damages incurred.
• In case of blocking your profile and/or application on the platform or implementing other restrictive measures for any reason, the paid service on the application is cancelled, and the amount paid for its purchase is not refunded to the user. Also, the paid service cannot be transferred from one application to another.
• The Company is authorized to unilaterally terminate this agreement at any time, immediately and without any liability on the Company's part, if you violate the rules defined by these terms and conditions and/or if you become subject to sanctions provided for in the Sanctions Clause chapter and consequently become a "Sanctioned Person."
• In case of achieving the desired goal through posting applications on platforms (e.g., sale/rental of the product specified in the application, etc.), as well as in case of deletion of the application and/or cancellation/blocking of your profile for any reason, you will not be refunded the amount of the purchased paid service, and the Company does not transfer unused paid service to another application specified by you.

17. Governing Law and Dispute Resolution

• These terms are governed by and construed in accordance with the laws of Georgia;
• All disputes and disagreements arising between the parties from this agreement shall be resolved through mutual negotiations. In case of unsuccessful negotiations, you may apply to the National Competition Agency, and in case of court consideration of the dispute, it shall be considered by the Tbilisi City Court.

18. Privacy Policy

• Please carefully review the privacy policy on any of our platforms - ge; tkt.ge; vendoo.ge; swoop.ge; mymarket.ge; myauto.ge; myparts.ge; myhome.ge; myshop.ge; myads.ge; mysports.ge; myjobs.ge; auction.myauto.ge; Super App TNET. By accessing and using the platform, you confirm that you have read and agree to the Privacy Policy and all terms of use of our platforms.
• The Privacy Policy concerns the Company's processing of your personal data.
• The Company takes maximum care to ensure the security and non-disclosure of your personal data, but given that the process of remotely providing your data is not encrypted, the Company is not responsible for unauthorized access to your data by third parties during the provision of this data.

19. Fraud/Suspicious Case Reporting Procedure

• In case of detecting unusual or suspicious transactions on the Company's platform, please contact the Company's customer service center or contact the Company via electronic message through the communication channels specified in the contact information section.
• If you believe that your personal account access information, password, or other security access code(s) or means have been stolen, lost, misappropriated, unauthorized used, or otherwise appropriated, immediately contact the Company's customer service center. Additionally, you must immediately change your access code(s) and replace them with new ones. Failure to comply with this obligation will compromise the security of your personal account (profile). The Company is not responsible for any losses/damages incurred in such cases.

20. Amendments

• The Company reserves the right, at any time and without further consent from the User, to unilaterally amend these Terms and Conditions, the Return Policy, and the Privacy Policy by posting such changes on this platform. Continued use of the platform and its services following any such amendments shall constitute acceptance of the changes by the User.
• If you disagree with our Terms or no longer wish to use our platform, you may request the deletion of your profile (account) at any time.

21. Definitions

Unless the context clearly indicates otherwise, the terms and definitions used in these Terms and Conditions have the following meanings:

• Profile (Personal Account) – Refers to an account registered on the platform by the User.
• Authorization – The access granted to the User to their personal account under these Terms and Conditions.
• Terms of Use – Refers to these Terms, along with any other rules or conditions referenced herein, which govern access to and use of the platform, including any related content, functions, or products offered through the website/application.
• Platform – The platform operated by the Company, including without limitation the Company's websites, applications, and all alternative channels and related services, including any communications from the Company to Users regarding the services offered.
• Website/Application – Refers to the websites and/or applications owned or operated by the Company: livo.ge; tkt.ge; vendoo.ge; swoop.ge; mymarket.ge; myauto.ge; myparts.ge; myhome.ge; myshop.ge; myads.ge; mysports.ge; myjobs.ge; auction.myauto.ge.
• Company, TNET, we, or our – Refers to TNET LLC.
• Company/TNET Services – The various services offered by the Company to the User through the platform, such as auction services, sales services, ad/product listing and delivery services, advertising, courier services, and others.
• User, Users, or You – Any individual offered or purchasing products or services through TNET's platforms, primarily for personal use and not for commercial, entrepreneurial, or professional purposes.
• Parties – Refers to the Client, the Company, and the Users.
• Client (Vendor) or Advertiser or Employer – Any individual or entity posting an ad on TNET's platforms, selling or offering goods or services for delivery or supply through TNET's platforms, in a personal capacity or as part of a business or trade.
• Product – An item, product, property, part, service, or event held in ownership or legal possession by the Client/Vendor, listed on the platforms for sale or supply to Users.
• Online Auction – The online auction service available on the platform (auction.myauto.ge) allowing the User and Vendor to participate in auctions for purchasing or listing products for sale.
• Auction Setup – The organization of an online auction by the seller through the platform for the purpose of selling a product.
• Bidder – A User participating in an online auction organized on the platform.
• Bid/Offer – A price offer made by a Bidder on an item listed for sale in an electronic auction.
• Reserve Price – The minimum price set by the seller within the scope of an electronic auction.
• Final Offer Price – The final bid submitted by the Bidder in an auction.
• Posting of Advertisement – The listing of a product on the platform by the seller/Client for online auction or direct sale.
• Third Party – Any person other than the Company, Vendor/Client, or User.
• Security Deposit – A deposit paid by the User as a guarantee for participating in an auction.
• Lot – An indivisible item listed by the seller/Client within the electronic auction.
• Starting Price – The initial trade value of the product set by the seller within the electronic auction.
• Electronic Signature – Clicking the consent button on the platform, signing through email, or exchanging a scanned signed document via email or other electronic means.
• Online Trade – The electronic purchase/sale of a product by a User or seller through TNET's services (e.g., electronic payment, courier service).
• Non-Electronic Trade – The purchase/sale of a product by the Vendor on the platform, where sale, delivery, or compensation terms are agreed upon between the Vendor (Client) and the User without TNET's intervention or services.
• Service Commission – The service fee for services provided by the Company to the User (including ticket generation, SMS, and email notification services).
• Transaction Fee – The commission set by the bank or other payment companies for any financial transaction (e.g., ticket purchase, refund).
• Voucher – A unique code sent to the User after purchase on TNET's platforms for redeeming a discounted service/product offered by the Vendor.
• Offer – An announcement regarding the offer of a product/service by the Vendor/Client on TNET platforms.
• Contact Information – User’s phone number and/or mobile number and/or email address.
• Operation – Any transaction/action performed by the User in connection with their Profile (Personal Account) or services, including listing an ad, sale, purchase, submitting a request/order, filing a notification/complaint, using Company services, updating details, and others.
• Access Codes – Codes, passwords, usernames, ID codes, unique identifiers, and/or other confidential information that may be provided to the Client for access to various products.
• Terms and Conditions/Agreement – This agreement (Terms and Conditions), entered into by the User and Company upon the User’s confirmation of these Terms and Conditions, including the Terms and their annexes.

Where the context allows, singular terms include the plural, and vice versa.