1. ABOUT US

TNET LLC (hereinafter referred to as "we," "our," "Company," "TNET"), Identification Number: 402116474, Address: Tbilisi, 129a Nutsubidze St., 3rd Floor; General Company Email: [email protected]; [email protected]. Telephone: + (995 32) 2 47 01 57
• TNET LLC owns and operates the following platforms: livo.ge; tkt.ge; swoop.ge; mymarket.ge; myauto.ge; myparts.ge; myhome.ge; myjobs.ge; auction.myauto.ge; Super App
• Our platforms enable users and sellers (merchants) to offer, sell, and purchase various products throughout Georgia through the use of our platforms. User terms are governed by these Terms and Conditions, while product sales/listing rules can be found here: Listing (Trading) Rules. If you wish to post listings/trade on our platforms, you are obligated to comply with the Listing (Trading) Rules.
• Our platforms are intermediary service providers as defined by the Georgian Law on "Electronic Commerce." However, in certain cases, the "Platform" may act as a seller (merchant) in accordance with the Georgian Law on "Consumer Rights Protection," which will be indicated in the description of the specific product/listing for sale.

2. CONTACT INFORMATION

For any inquiries, you may contact the Company's Customer Service Center or contact the Company by sending an electronic message.

Platform/Website	Email Address	Phone Number
TNET LLC/ TNET	[email protected]	032 2 47 01 57
livo.ge	[email protected]	032 2 80 00 15
tkt.ge	[email protected]	032 2 19 55 77
swoop.ge	[email protected]	032 2 10 55 10
mymarket.ge	[email protected]	032 2 80 00 35
myauto.ge	[email protected]	032 2 80 00 45
myparts.ge	[email protected]	032 2 80 00 55
myhome.ge	[email protected]	032 2 80 00 15
myjobs.ge	[email protected]	032 2 47 01 57
auction.myauto.ge	[email protected]	032 2 80 00 45
super app TNET	[email protected]	032 2 12 12 21

3. User, Company, and Merchant Relationship

3.1. User, Company, and Merchant Relationship
1. These terms and conditions define the conditions for your use of the Company's platforms and receipt of services. By registering, you agree to the terms and conditions, on behalf of yourself and any third party who uses any service/platform of LLC "TNET" under your account/profile.
2. The legal relationship between the user and the seller (merchant) is regulated independently, without the participation of the Company (unless the Company itself is the seller/merchant). The seller (merchant) is solely responsible for the accuracy and compliance of the information about the product placed by them (or placed by the Company at their instruction). The seller (merchant) is responsible for legal and material defects of the product, product returns, delivery of the item/product by courier or in person, fulfillment of warranty conditions, cancellation of orders, incorrect pricing, etc. Accordingly, to register such claims, please contact the seller (merchant) directly. You may also use the return form available on the platforms, which will appear in the order history or on the platform, and you may also register a complaint through our call center via the channels indicated in the contact information. If you complete the return form/register a complaint with us, we will provide the merchant with information about the return request or complaint.
3. In cases where the Company is not the seller (merchant) in the sale of a product and is only an intermediary service provider, it is not responsible for damage caused during the transportation of the product by the courier (loss or damage of the product), which resulted in violation of consumer/service recipient rights provided by the Georgian laws "On Consumer Rights Protection" and "On Electronic Commerce."
4. The Company is responsible for damage caused by intentional platform malfunction, which resulted in violation of consumer rights provided by the Georgian laws "On Consumer Rights Protection" and "On Electronic Commerce."
5. In cases where the Company is not the seller (merchant), the description of the specific product for sale will include information about the seller's (merchant's) name, identification code, address, email, phone numbers, and, if applicable, other additional terms developed by the merchant through which the consumer will be able to communicate quickly and effectively with the seller (merchant).
6. The Company/merchant is authorized to cancel an auction at any time.
7. In case of technical disruption/defect on the platforms, an order or auction may be canceled. The Company is not liable for any kind of damage or loss caused by the use of platforms/application, even in case of technical disruption, defect, cancellation/suspension of operation, computer virus, or system malfunction.
8. The Company is authorized to indicate hyperlinks on the platforms, links to websites owned by third parties, to ensure your awareness. Links owned by third parties and the information indicated on them are not subject to the Company's control, and the accuracy or compliance with the law of the products and content provided on them is not the responsibility of the Company. Accordingly, you are responsible for familiarizing yourself with the rules and conditions existing on third-party resources/websites.
9. The availability of content presented on the platforms/application may depend on the functions and limitations of the search system. The Company does not accept responsibility for cases where certain components and/or services on the platforms/application are not available to you.

3.2. Your Obligations as a Merchant/Advertisement Poster
• If you wish to sell/rent your products/property/services, etc. through our platforms, then you, as a merchant, by registering on our platforms and agreeing to these terms and conditions, also agree to the Client (Merchant) Terms and Conditions. To use our platform, you must necessarily comply with the following rules: Merchant Terms and Conditions.

3.3. User Representations and Warranties
By agreeing to these terms and conditions, you confirm and agree that:
1. You are a legally competent natural person (minimum 18 years of age) or a legal entity with legal capacity in accordance with Georgian legislation, who is not under any form of influence, you are not a citizen of the European Union or a resident of an EU member state or a legal entity established in the European Union, and you are not located in the territory of the European Union when using the platform services, you are not a person with whom transactions are prohibited by economic or trade sanctions, and you agree to these terms and conditions, user terms and conditions, and confidentiality and return policies on the basis of free will;
2. You confirm that all information/materials presented by you to the user or the Company is and will be accurate and is not/will not be false, inaccurate, misleading, and/or defamatory. Additionally, you will not use the platform for the purpose of disseminating false information;
3. You are not engaged in or participating in any type of illegal activity provided for by the legislation of any jurisdiction (including Georgian legislation and the legislation of the country of which you are a citizen) (including money laundering, arms trafficking, terrorism, or other illegal activities);
4. You will not use: a) a name that may be demeaning and offensive to any other person; b) another person's identifying information for the purpose of registering on the Company's platform; c) data of another company, company employee, or any other person for the purpose of impersonation; d) another user's account and/or will not attempt to gain access to another user's authorization information without their and our consent;
5. You will not transfer your personal account and ID of TNET platforms to a third party without our consent;
6. You will not distribute or publish spam, unwanted/harmful electronic communications, chain letters, or pyramid schemes, and will not use a device, program whose purpose is to obtain information from the platform and/or interfere with normal functioning;
7. You will not carry out any action that:
1. Is prohibited by applicable law, these terms and conditions, and the confidentiality policy posted on the Company's platforms, and/or is illegal, misleading, discriminatory, or fraudulent, and/or violates or infringes upon the rights of others;
2. Grants you unauthorized access or the ability to collect information from our platform using automatic and/or non-automatic means, or access to information for which you have not received permission from the Company.

3.4. Seller's (Merchant's) Obligation
• The seller (merchant) is obligated to deliver goods to the user that comply with the conditions specified in the contract.
• Goods shall be deemed to comply with the conditions specified in the contract if they correspond to the description provided by the seller (merchant) to the user and possess the same qualities that were present in the sample of goods presented by the seller (merchant) to the user.
• In the absence of a description provided by the seller (merchant) to the user, goods shall be deemed to comply with the conditions specified in the contract if they are suitable for the purpose which the user communicated to the seller (merchant) at the time of concluding the contract and to which the seller agreed.

4. Registration on Platforms, Opening, Managing, and Closing Accounts (Profiles)

4.1. Registration and Account (Profile) Management
1. To fully utilize the services of the platforms, it is necessary to create an account (profile). To open an account, you must follow the instructions provided on the platform: submit the requested information and, if necessary, undergo verification.
2. Since we own and manage multiple platforms (Livo.ge; tkt.ge; swoop.ge; mymarket.ge; myauto.ge; myparts.ge; myhome.ge; myjobs.ge; auction.myauto.ge; super app TNET), and a single common registration system is used for user registration, by registering on one platform, you will also be registered on the remaining platforms.
3. You bear full responsibility for the accuracy of the information provided when creating your account (profile).
4. After registration and verification on the platform, you will be able to use the website and/or application upon successful authorization. Authorization is conducted via your registered email address, phone number, and password.
5. Upon authorization on the platform, you are entitled to link your personal data, including social network account(s) (Facebook, Google+) and use your social network account for application access (where such technical capabilities exist).
6. It is prohibited to include any form of offensive phrases in the username.
7. It is prohibited for a single user/client to open/manage multiple profiles (accounts). You are permitted to register and manage only one (1) profile (account) on the TNET platforms. In the event of a breach of this rule, TNET reserves the right to immediately block or delete any alternative user/client profile (account).
8. You are obligated to ensure the accuracy and update of the information on your personal account (profile). The company will not be liable for any damages arising from your failure to fulfill this obligation. The company is entitled to request verification of the accuracy of your information or the submission of documents or other evidence at any time.
9. Securely store your personal account (profile) access codes and never disclose them to third parties. Additionally, for security reasons, it is recommended to choose a complex password that consists of numbers, various symbols, and letters, and to periodically update it.
10. You are responsible for any actions taken through your account. If someone accesses your account on your behalf, it is assumed that they have sufficient authority to act on your behalf. The company is not responsible for any damage resulting from unauthorized access to your account by a third party or access granted with your permission.
11. You are responsible for securely storing your account details. If you suspect that a third party has access to your account details, you must change them immediately or contact us.

4.2. Account (Profile) Closure
1. You (the user) are entitled to request the closure of your account (profile) at any time by submitting a written request from your registered email address to the company's email address (see communication channels of the platforms).
2. Before requesting account (profile) closure, ensure that all your obligations have been fulfilled and that you have no outstanding debts or obligations to the seller/merchant/company.
3. Within 10 business days from the date of your request, we will process your request for account (profile) closure.
4. Regulation of Personal Data on Closed Accounts
5. Your right to deletion of personal data is governed by the applicable Georgian law on personal data protection.
6. The company will delete your personal data using methods such as encryption and pseudonymization. You are required to clear the cache, cookies, and history from each browser used to access the platforms. If you have downloaded the company’s application on any of your devices, you must delete it.
7. You will receive a notification from the company regarding the closure of your account (profile).
5. Exceptions to Account (Profile) Closure and Deletion of Personal Data
We are unable to close or delete your account/data if:
1. You have an outstanding obligation/debt to the company/vendor/service provider/buyer.
2. The data associated with your account is necessary for detecting, preventing, mitigating, or investigating fraudulent or illegal activities.
3. The data associated with your account is required for us to comply with applicable laws and regulations.
4. The data associated with your account is necessary to address and resolve any complaints.
5. There is an order/mandate/decision from an authorized body requiring the retention or preservation of data associated with your account.
If we are unable to delete your data for any reason, it will be retained in accordance with our personal data processing policy.

5. Statements/Prices of Products, Inventory, Orders, and Cancellations

5.1 Orders
1. Two types of trading/order methods are available on the platforms:
• Online trading/purchasing, where you purchase the desired product using the company’s services (such as online payment, courier, and other services).
• Non-electronic trading/purchasing, where transactions and interactions occur directly between you and the seller, independent of us or our platforms. In this case, we act solely as an intermediary platform. For products selected under non-electronic trading, you are responsible for establishing communication with the seller and negotiating delivery/payment/return/warranty terms.
2. On most of our platforms, only registered users can place orders. However, on some sites, such as "ge," tickets can be purchased without registration. To place an order, please follow the platform’s ordering instructions.
3. Before finalizing the order, the user/service recipient can identify and correct any errors made during the ordering process.
4. When the user/service recipient places an order electronically, the vendor confirms receipt electronically. However, during processing (no more than 3 days), it may become apparent that the vendor does not have the ordered product in stock. We reserve the right to cancel your order due to these circumstances and will notify you promptly.
• You have the option to save or use the provided information (including the contract) in electronic form.
• Product quantities indicated on the platform are subject to change, and it is possible that an item may no longer be available at the time of purchase. To avoid confusion, please contact our call center at the number listed on the communication header of the platform to confirm the product's availability with the vendor, or contact the vendor directly for the most accurate and current information. If, despite confirmation, the product is unavailable, our call center staff will notify you.

5.2 Prices and Inventory
1. We regularly review and update prices and inventory. Some products may display a “strikethrough price,” indicating the price before a discount. We cannot confirm a product's price until you place an order. Despite our efforts, some products listed on our platform may show incorrect prices or be out of stock.
2. For certain events, TKT.GE acts as the promoter for any ticket available for purchase, subject to a service agreement/contract between the company and the organizer, which outlines the terms of the events and cooperation.

5.3 Order Cancellation by the Company
1. The company reserves the right to unilaterally cancel any transaction/order placed by the user if there is a violation of these terms and conditions, technical issues, at the request of the seller, due to lack of stock, upon the user’s request, failure to deliver, incorrect pricing on the platform, or any other situation specified in these terms. In such cases, the user will be notified.
2. The platform may display incorrect product prices (due to technical or human error, supplier/vendor request, currency fluctuations, or other reasons). The company reserves the right to increase or decrease the product price listed on the platform or the user’s order before delivery and will inform the user accordingly. If the user does not agree to the updated product terms/prices, the order will be unilaterally canceled by TNET.
3. If the company cancels a transaction/order as specified here, the company will refund the user the amount paid for the transaction/order to the same account. Upon refund, the company's obligation to the user is considered fulfilled, and no additional liability applies beyond the above.

6. Transportation

1. Courier service may be available on some of the Company's platforms. This depends on the merchant's/seller's/advertisement poster's preference. In any case, the courier service provider is not LLC "TNET" and does not bear responsibility for any damage caused by the courier service.
2. When selecting courier service, the user and the merchant/seller/advertiser agree to the following general terms of courier service:
o The size, weight, and dimensions of the product/item correspond to reality and the data specified in the advertisement (if such exists).
o Any courier company listed on the platform has its own rules and conditions, and it may be necessary to agree on certain details in advance for the transportation of specific items.
o If the size, weight, or dimensions of the product/item are such that they require manual carrying up or down floors and/or additional force, and the transportation of said item/product by elevator is not possible for any reason, the courier company is authorized to refuse service, and the Company/platform may unilaterally cancel the order on this basis. This provision does not apply when the parties and the courier company representative agree on-site to additional compensation or other mutually beneficial terms.
o If specific/different transportation is required for the product/item, the courier company must be notified in advance by the party and there must be a prior agreement. The courier company has the right to refuse to transport such cargo, and on this basis, the Company/platform has the right to cancel the order.
o The seller/merchant is responsible for the safe packaging of the product/item to be transported. The seller/merchant party is responsible for any damage caused by incorrect or poor quality/unsuitable packaging.
o In the event that the buyer's or seller's/merchant's address/location is non-standard, inaccessible, or for any reason the courier's arrival at the address is complicated or impossible due to road and/or infrastructure issues, the courier company has the right to refuse service and the Company/platform has the right to unilaterally cancel the order (in this case, the courier service fee is not refunded to the party). In such cases, the courier company is also authorized to contact the party whose location cannot be reached for the reasons specified in this clause and agree on the nearest accessible location where the transfer of the item/product will take place between the parties.
o In any of the above cases, if there is no agreement between the courier and the party, the Company/platform is authorized to cancel the order.
o In case of any violation or non-fulfillment/incomplete fulfillment of obligations by the courier, please contact the courier company or the seller/merchant directly.
o The Company/platform is only an intermediary platform/party that connects the seller/merchant, buyer/user, and courier with each other, and the Company/platform is not responsible in case of any violation by any of these parties.
o Some courier companies may have rules different from those listed.

7. Common Services on Platforms

• Please note that since the Company owns all the platforms and products listed above, some services may be available on several platforms simultaneously. Their rules and regulations are defined by this document.

8. Scope of Company Liability

• Since all of the Company's platforms and products serve as an intermediary between the user and the advertiser/merchant/seller and the Company itself does not represent any of these entities, its liability is limited only to the technical functioning of the platforms' services and related matters within existing services. The Company does not intervene in any disputes or issues arising between the user and the advertiser/merchant/seller.

9. Additional Platform Terms

9.1. Additional Terms for LIVO.GE
9.1.1. Listing of Real Estate on the Platform
1. The parties acknowledge that the company itself does not offer real estate to clients nor leases it for the purpose of any specific real estate transaction.
2. The applicant provides information about the real estate and photographic materials reflecting its condition in the appropriate fields on the platform.
3. Upon authorization, users can access the main page of the platform and obtain various information via the navigation buttons.
4. Clients can select the type of real estate and transaction, location, price, and other filters in the main menu, allowing them to view products that meet their selected criteria.

9.1.2. Appraisal Service
1. Users (hereinafter "Client") may request appraisal services from the company through the platform. Clients may submit a request by completing an application on the platform or by contacting the customer support team via phone or chat.
2. When completing the application for appraisal services, the client must provide all necessary information, including the real estate cadastral code, the client’s personal data (including personal identification number), and may also include third-party information if the client is not the sole owner of the property to be appraised.
3. By placing an order, the client confirms that:
• They have obtained all necessary consents to provide any third-party (property owner or other authorized party) personal information and understand that they are solely responsible for any consequences of non-compliance.
• They have obtained all necessary consents from the property owner or other authorized individual for the presentation of the property to third parties, including TNET representatives, and for its appraisal by TNET. The client assumes full responsibility for any breach of this obligation.
4. The client is responsible for informing the property owner/legal possessor about the order.
5. The client selects the type of real estate to be appraised in the application. The client understands that the appraisal cost depends on the type of real estate, and if it is determined during inspection that the property type does not match the type specified in the application, the client agrees to reimburse the company for the additional cost.
6. The cost and timeframe for the appraisal report are determined by a separate agreement between the parties regarding appraisal services.
7. The calculation of the deadline for sending the evaluation report to the client shall commence after proper communication is established between the Company and the client, and the parties have agreed upon all details necessary for the provision of services.
8. The client may cancel the appraisal service only if TNET has not yet started the service (inspection). For cancellation, please contact the TNET customer support team.

9.1.3. VIP Listing Service
1. After placing an application on the platform, users can assign VIP status to their listing at any time, which places the listing in a prominent position on the website for maximum visibility.
2. Desired VIP packages can be selected from the platform’s services section.
3. The package is activated immediately after purchase, no later than the end of the purchase day.
4. After the expiration of the package, the listing will revert to a standard position.
5. Please note that once a desired package is chosen, the service is non-refundable, and no funds paid for the service will be returned.

9.1.4. Facebook Advertising Service
1. After placing an application on the platform, users may advertise the application on the company’s Facebook page at any time to increase viewer engagement and interest. Depending on the location, price, and condition of the real estate, the company will advertise the listing to a relevant segment of Facebook users.
2. Desired packages can be selected from the platform’s services section.
3. The package is activated immediately after purchase, no later than the end of the purchase day.
4. Please note that once a desired package is chosen, the service is non-refundable, and no funds paid for the service will be returned.

9.1.5. 3D Imaging Service
1. Users can order a 3D imaging service for real estate from the services section of the platform. This service includes high-quality 3D video and 4K photos, allowing realistic representation of the entire space.
2. After purchasing the 3D imaging service, a company representative will contact the user to arrange a convenient time for imaging.
3. The cost of the service includes a 1-month placement of the created 3D tour in the user’s listing on the company’s platform.
4. Please note that once a desired package is chosen, the service is non-refundable, and no funds paid for the service will be returned.

9.1.6. Photographer Service
1. Users may purchase a photography service by selecting a suitable package from the services section on the platform.
2. After purchasing the service, a company representative will contact the user to arrange a convenient time for the photoshoot.
3. High-quality edited photos will be posted on the platform within 24 or 72 hours of the photographer's visit, in accordance with the selected package terms.
4. Please note that once a desired package is chosen, the service is non-refundable, and no funds paid for the service will be returned.

9.1.7. Property Inspection Service
1. The company offers property inspection services, which include updating property extracts, verifying its legal status, and providing appropriate consultations. Additionally, a report summarizing the inspection results will be prepared.
2. The report is sent to the user’s email address within 1 business day.
3. Please note that once a desired package is chosen, the service is non-refundable, and no funds paid for the service will be returned.

9.1.8. Real Estate Measurement
1. To determine the precise square footage of real estate and obtain an official document for submission to the Public Registry National Agency, or for personal use, users may order a real estate measurement service.

9.1.9. Registration of Services in the Public Registry
1. Services for the registration of measurement plans in the Public Registry National Agency, property alterations, mortgage encumbrances/removals, commercial registry services, and individual entrepreneur registration services may be obtained through a certified company representative on-site or at branches listed on the platform.
2. Please note that once a desired package is chosen, the service is non-refundable, and no funds paid for the service will be returned.

9.1.10. Legal Services
1. The company offers various legal services, including real estate-related public registry services, verification of real estate, and legal status checks, as well as consultations on these matters. Services also include analysis of documentation/decisions from public institutions and commercial registry services for business activities (accepting applications, etc.).
2. The user fills out an application, after which the company’s legal team will contact the user within 1 business day and notify them of the outcome via email.
3. If the case complexity or additional services are required, a supplementary service contract may be established with the user and the parties will agree on pricing.
4. Please note that once a desired package is chosen, the service is non-refundable, and no funds paid for the service will be returned.

9.2. Additional Terms for TKT.GE
9.2.1. Discount Promo Code
• A discount promo code is single-use and unique. It may be used for one specific event of your choice (excluding train services/tickets) for the purchase of one or more tickets.
• The validity of the promo code is determined by the company and provided to the user at the time of purchase.
• A promo code may only be restored by the company or event organizer in the event of event cancellation. The cost of a ticket purchased with a promo code is non-refundable.

9.2.2. Event Cancellation/Rescheduling/Modification Terms
• TKT.GE acts solely as an intermediary company selling tickets for events on behalf of the event organizer. Therefore, TKT.GE assumes no responsibility in the event of event cancellations, rescheduling, or modifications (including venue, program changes, etc.). Any claims arising from these changes should be directed to the event organizer. Nevertheless, TKT.GE will attempt to assist customers in contacting the organizer and addressing related issues.
• In cases where the organizer refunds ticket costs for canceled or postponed events via our company, only the ticket price (excluding service and transaction fees) will be refunded. For additional refund or cancellation policies, please refer to the refund policy.
• In the event of event cancellation, rescheduling, or any other modification, TKT.GE reserves the right to inform ticket holders of the specific event. This is a voluntary service that may be provided via SMS, phone call, or email using the customer’s contact information provided to TKT.GE, or by posting information on the company’s platform at www.tkt.ge or on social media.
• TKT.GE serves solely as an intermediary platform between the customer and organizer, not participating in nor being involved in the organizational aspects of events. TKT.GE does not guarantee ticket sales or event occurrence.
• Events are listed on the website solely at the organizer’s discretion, and the organizer alone is responsible for organizational matters, including but not limited to:
o The number of tickets available for sale;
o Maximum ticket quantity allowable per customer;
o Age restrictions;
o Ticket insurance options;
o Ticket prices;
o Subscription costs;
o Promo codes and other discounts. Note: For verified events, the organizer may deny event entry to ticket holders who do not meet the organizer’s verification requirements or event rules.

9.2.3. Terms of Use of Materials
• All types of content on the TKT.GE website, including text, photos, and graphical images, are company property and may not be used or duplicated without written permission from TKT.GE. Any such action will result in liability under the applicable laws of Georgia.

9.2.4. Limitation of Liability
• TKT.GE’s liability is limited to the amount paid by the user for the disputed transaction, excluding all taxes, fees, and commissions. Claims related to tickets may only be submitted up to one day before the scheduled event date.
• TKT.GE reserves the right to reject or cancel user claims/transactions if the company is engaged in a legal dispute with the user, if the user has previously violated company terms, if the user is suspected of fraudulent activities (including credit card fraud), or if the user provides false or incomplete identification data in credit card payments.

9.2.5. Communication
• For any inquiries, you may contact the company’s customer service center at +995322195577, TKT.GE’s email at [email protected], or the company’s official Facebook page via electronic message (11:00 AM – 7:00 PM).

9.3. SWOOP.GE - Additional Terms
9.3.1 Types of Offers and Rules for Their Acceptance
1. The Swoop.ge platform provides users with the opportunity to benefit from discounts on vendors' products/services by purchasing vouchers or by purchasing offers in full.
2. Each offer is valid for the period specified in the offer description on the platform. After this period expires, the conditions/benefits of the service/product specified in the offer shall be terminated. If you do not use the voucher within the specified period, you will no longer be able to enjoy the vendor's service/product under the terms of the offer.
3. When purchasing a voucher, the user pays only the cost of the voucher through the platform's payment systems, while the service fee is paid to the respective vendor. After purchasing a voucher, the user receives a unique voucher code via SMS to their registered number and email address, which, when presented at the vendor's establishment, will provide the discount specified in the offer, and the user will pay the remaining cost of the service/product to the vendor.
4. In the case of purchasing an offer in full, the user pays for both the voucher cost and the vendor's service/product cost together, from which the company itself ensures the redirection of the service/product value to the vendor.
5. Before purchasing any offer, it is essential for the user to verify with the vendor the possibility of transferring the service/product to the user or to schedule an appointment with the vendor in advance. Otherwise, the vendor may not have the ability to fulfill the user's desired offer, and the user's interests may be damaged, for which the company is not responsible.
6. A voucher cannot be used with other discounts, vouchers, or any promotional actions or in combination, except in cases where otherwise specified on the voucher.
7. Neither "Swoop/TNET" nor the vendor is responsible for stolen or lost vouchers or voucher reference numbers.
8. The use, sale, or trade of a duplicate voucher is prohibited, except as provided by law. A purchased voucher can be used only once.

9.3.2 Terms of Marketing Activities
1. Advertising
o We may periodically offer users special promotional campaigns, contests, and/or other incentive campaigns. The relevant rules will be posted on the platform near each such campaign or in the description of the advertisement itself. We reserve the right to interpret these rules at our sole discretion, and the user hereby agrees to our interpretation of these rules.
2. Marketing Offers
o We may periodically offer users marketing offers, which include additional promotions/discounts on offers from the company.
o Marketing offers are valid only for the period determined by the company and may be canceled or changed at any time. The company is authorized to change the terms of marketing offers at any time.
o When utilizing marketing offers, the user is obligated to comply with the rules of marketing activities defined by the company. In case of any violation or suspicious transaction, the company is authorized to cancel operations performed by the user during the marketing activity period (order/purchase of offer/benefits, etc.).
o The offer terms defined in sections 12-13 and in this chapter apply to offers purchased during marketing activities.

9.4. MYMARKET.GE - Additional Terms
9.4.1 Placing an Order
1. During online trading, the user places the desired product in their basket and purchases the item by clicking the "Purchase" button. When purchasing a product online from an individual seller, the user can purchase the product through quick purchase or installment service/buttons.
2. During online trading, after placing a product in the cart, the user will be redirected to the payment page, where various service fees may be added to the product cost.
3. In the case of non-electronic trading, to place an order and/or purchase a product, the user contacts the seller directly.
4. When purchasing/buying a product online from an individual seller, the seller has the ability to cancel the user's order for any reason. In such cases, TNET will notify the user of the seller's decision. After the order is canceled by the seller, the user will be refunded the amount paid through quick purchase, and in the case of installment, the installment will be canceled. In case of any claims, please contact the seller directly. TNET is not responsible for decisions made by the seller.

9.4.2 Rules for Online Order Delivery, Return, and Cancellation
1. In addition to Articles 5 and 6 of these terms and conditions, the rules and regulations specified below shall apply.
2. The user will be able to receive products purchased through the company's platform according to the pre-defined delivery service rules (if the user has selected the delivery service).
3. If the seller is an individual, the buyer is entitled to cancel the order at any time before its delivery or return the delivered product during the period when the courier is present at the user's location.
4. If the user has purchased a product on the platform from an individual seller, the user is entitled to inspect the product in the presence of the courier at the moment of delivery and, in case of detecting a defect in the product, to record the fact of the defect. If the user expresses the desire to return the product in the presence of the courier, we will ensure the collection of the defective product and the refund of the amount paid by the user, less the cost of courier service. If, for any reason, the user does not inspect the product in the presence of the courier, it is considered that the seller has delivered the product to the user in a flawless condition. Only the seller is responsible for any defect revealed after the product delivery; therefore, the user should address any claims only to the seller.
5. If the online purchase of a product is made from a seller who is an individual, the period for the courier to wait at the user's location is no more than 10 minutes. After the expiration of this waiting period without results, the courier is authorized to return the order to the seller.

9.4.3 Rules for Filing Claims on Online Orders
1. After purchasing a product on the platform, the user addresses any claims arising solely to the seller. Within the framework of online trading, you can file a claim through the TNET customer support team, via chat, or by email. For any type of claim regarding non-electronic trading and products from individual sellers, contact the seller directly through direct communication.
2. The company is authorized, unilaterally, at its discretion, to cancel any transaction/operation/order made by the user at any time without any reason/basis, which will be notified to the user.

9.4.4 TRADE IN Service
The user has the opportunity, through the platform, to submit their second-hand products for sale based on an application. If the application is approved, the product will be transported from the user, evaluated, and then the value of the product will be transferred to the user's account.
TRADE IN Service Rules:
1. When selecting the Trade In function, the user is obligated to indicate the real description, price, material of the product to be submitted, as well as other information requested during the application process.
2. The user pays for the transportation of the equipment to be submitted immediately upon completing the application; the transportation fee is non-refundable.
3. The final calculation of the value of the product to be submitted, as assessed by the user, is done after on-site technical inspection of the product.
4. In case of correction of the product value, the user will be provided with information about the new value of the product. If the user agrees to the new price, the realization will be considered successful, and they will be compensated according to the compensation rules. If the user does not agree to the new price, the submitted product will be returned within 3-4 business days.
5. The period for compensating the user is determined to be no more than 3 business days from the submission of the product.
6. The transportation period in Tbilisi is determined to be 2 business days, and in the regions, 4-5 business days.

9.4.5 Service/Functionality "Meeting with the Seller"
1. The "Meeting with the Seller" functionality is intended for special announcements, where if you choose this functionality, you will be able to pick up your order from the seller yourself in accordance with the rules specified below.
2. By selecting the "Meeting with the Seller" functionality, the user confirms and agrees to the following conditions:
o If the user's installment for the product is approved, the buyer will ensure communication with the seller to receive the realized product.
o As confirmation of receipt of the purchased product, the user is obligated to provide the seller with a one-time code received during the order placement.
o To resolve any disagreement/dispute arising with the seller, the user shall address the seller directly and not the company.
o The buyer is obligated to maintain the security of the one-time code and not transfer it to the seller until the delivery of the purchased product.
o The company is not responsible for disputes arising between the user and the seller and the consequences caused by such disputes.
o The user is responsible for the consequences arising from the transfer/non-transfer of the code to the seller by the user.

9.5. MYPARTS.GE (Online Purchase) Additional Terms
9.5.1. Order, Payment, Transportation, Return
1. The buyer, through MYPARTS.GE, selects and purchases their desired product. Payment is executed via electronic payment methods, using the technical means available on the platform.
2. Products/parts offered for sale on the platform may be new or used, original or replacement. The user, by selecting their desired product/part and placing an order, confirms their intention to purchase online the product/part in the condition specified in the listing.
3. Upon purchase of a product, the company shall ensure delivery of the product to the buyer. For delivering products to users, the company may utilize courier, postal, transportation, or other similar services.
4. Product delivery within Tbilisi city limits (administrative boundaries of Tbilisi) shall be executed no later than 2 (two) business days from the date of the particular product's sale, while delivery throughout Georgia (regions) shall be executed no later than 3 (three) business days from the date of the particular product's sale.
5. The cost of courier service for product delivery shall be determined on the basis of individual orders, prior to order confirmation.
6. The conditions for order cancellation by the user are determined by these terms and conditions and the return/cancellation policy.
7. Products purchased through the company's platform will be deliverable according to predetermined delivery service rules. The place and time of delivery shall be agreed upon in advance with the user.
8. If the seller is an individual, the buyer is entitled to cancel the order at any time prior to delivery or to return the delivered product during the period when the courier is present at the user's location.
9. If the user has purchased a product from an individual seller on the platform, the user is entitled to inspect the product in the presence of the courier at the moment of delivery and, in case of detecting a defect in the product, to record the existence of such defect. If the user expresses a desire to return the product in the presence of the courier, we shall ensure collection of the defective product and refund of the amount paid by the user, less the cost of courier service. If, for any reason, the user fails to inspect the product in the presence of the courier, it shall be deemed that the company has delivered the product to the user in flawless condition. Only the seller is responsible for any defect revealed after the delivery of the product; accordingly, the user must address any claims solely to the seller.
10. If you are purchasing a product online from an individual seller, the period for the courier to wait at the user's location shall not exceed 10 minutes.

9.5.2. Auto Parts Request
1. Any user, whether an individual or a legal entity, has the opportunity to utilize the "Auto Parts Request"/"Parts Request" service on Myparts.ge, which entails the right to post a request for their desired auto part on Myparts.ge.
2. When making a "Parts Request," the user completes the mandatory information for posting the request and agrees to the rules regarding the processing of information (including personal data) by third parties. The "Parts Request" completed by the user is publicly posted on Myparts.ge as a listing in the corresponding "Requested Parts" section, which is also reflected in the user's profile in the "Requested Parts" history.
3. When requesting a part, the user must also indicate the time of the part request and the vehicle's VIN code.
4. The fee paid for the auto parts request service on Myparts.ge is non-refundable.
9.5.3. Purchase of Contact Information for Parts Requests
1. From the requested parts page, the user has the opportunity to receive the service of displaying offers from Myparts.ge upon payment of the fee specified on the platform. The purchased service is reflected in the user's profile on the requested parts page with the covering removed.
2. In the offer display service, the user receives one free open offer for each new request. The service to view additional offers is paid; accordingly, the user will be able to receive the service of displaying the remaining offers for each new request only after paying the corresponding fee.
3. The fee paid for the offer display service is non-refundable.
4. The company is not responsible for communication or any type of disagreement between the user and the trader.

9.6 Additional Terms of MYAUTO.GE
9.6.1 Electronic Auction (AUCTION.MYAUTO.GE)
• Registration for Auction Participation: Users wishing to participate in the electronic auction must register according to the platform’s guidelines.
• Submission of Guarantee Deposit: Participants must pay a guarantee deposit for each item they wish to bid on, as outlined in the specific item description, which will be credited to the company's bank account. This deposit amount is individually set for each item and displayed on the platform.
• Number of Bidders: There is no limit on the number of bidders during the auction. The identities of other bidders remain confidential.
• Bid Placement: On the listing page, users can view the auction status and submit their bid, agreeing to purchase the item at that price. Each bid increases the sale price of the item by the specified increment.
• Immediate Purchase Option ("Buy It Now"): During the auction, users who have paid the deposit may purchase the item at a fixed "Buy It Now" price without waiting for the auction’s conclusion.
• Auction Conclusion and Winning Bid: The user with the highest bid before the auction ends wins. If a bid is placed within three minutes of the auction's end, the auction extends for an additional three minutes.
• Notification to Winning Bidder: Upon auction conclusion, the platform sends a notification with payment instructions to the winning user via email and text message.
• Payment Settlement: The winning bidder must complete payment within three business days of the auction's end, depositing funds as per the company's instructions. Failure to settle within this period voids the auction results, and the guarantee deposit is non-refundable.
• Refund of Guarantee Deposit: For winning bidders, the guarantee deposit will be credited toward the final settlement. All other bidders will receive their deposit refund within three business days of the auction’s end.
• Transfer of Auction Proceeds to Seller: Within three business days of receiving the funds, the company will transfer the payment, less any applicable service fees, to the seller.
• Transfer of Ownership: Issues related to the transfer of ownership between the buyer and seller are handled directly by them, without further involvement or liability from the company.
• Liabilities: Beyond the terms stated herein, the seller, bidders, and auction winners are accountable under these terms and conditions.

9.6.2 Company Rights
• Right to Suspend or Cancel Auction: The company may suspend or cancel the auction due to technical issues, seller requests, errors, rule violations, or other reasons. The company is not liable for any outcomes arising from suspension or cancellation.
• Re-Auction Rights: If an auction is canceled for any reason, the company reserves the right to re-auction the item to protect user interests.
• No Liability for Seller Cancellations: The company is not liable for any outcomes from the auction's suspension or condition changes by the seller.
9.6.3 Additional Rules for Myjobs.ge
• Platform Role: MYJOBS.GE is an intermediary connecting employers and job seekers.
• User Responsibility: Users are responsible for the accuracy of the information they post.
• Non-Ownership of Postings: The company does not own any job postings or resumes on the platform.
• Unmonitored Information: Information such as education and experience in resumes is not controlled by the platform.
• User-Controlled Posting: Users voluntarily post personal information.
• Data Availability: By posting a resume, the user consents to make their data available to potential employers.
• Compliance with Site Rules: Resumes must adhere to the site rules and Georgian law.
• Right to Reject Job Postings: The company may refuse to post ads that promote network marketing.
• Service Refusal: The company may deny service to users who repeatedly violate site rules.
• No Guarantee of Employer Information Accuracy: The company cannot ensure that job poster data is accurate.
• Right to Remove Inappropriate Content: The site may delete or block users posting offensive or illegal content, either temporarily or permanently.

9.6.4 Posting and Managing Resumes
• Profile Creation: Users may create profiles and resumes upon registering and accepting terms.
• Design Options: Users can choose design options for their resume and download it digitally.
• Paid Resume Creation: Resume creation is a paid service and available to registered and unregistered users.
• Job Search: Users can search job listings by category and submit resumes directly through the site.

9.6.5 VIP Listings
• VIP Status: Users can upgrade their listing to VIP status for priority display on the website.
• Package Selection: VIP packages can be chosen from the HR panel.
• Activation: The VIP package activates upon purchase, but no later than the end of the purchase day.
• Expiry and Downgrade: Upon expiration, VIP status reverts to a standard listing.
• Non-Refundable: VIP package purchases are non-refundable.

9.6.6 Urgent Hiring
• Additional Urgent Hiring Service: Users can purchase the “Urgent Hiring” service to feature specific listings on the platform’s main page.

9.6.7 Salary Data
• Average Salaries: The platform displays average salaries for various professions based on internal platform data; this data does not represent official statistics.

9.7 Super App Additional Terms
9.7.1 Vehicle Registration and Public Registry Services
• Vehicle Purchase/Registration Appointment: Users booking an appointment must provide relevant details and select a preferred date and time, paying the required booking fee through the Super App. Confirmation details will be sent via SMS.
• Real Estate and Business Registration Appointment: Similar information is required for real estate and business registration appointments, with confirmation sent upon successful booking.
• Changes/Cancellations: Bookings can be changed without additional fees or canceled up to 24 hours in advance for a refund, excluding bank fees. Cancellations within 24 hours are non-refundable.
• Payment Methods: Payments may be made through the Super App using any bank card, Google Pay, or Apple Pay.

9.7.2. Electronic Voucher
1. User Functionality: The application enables users to place orders and purchase electronic vouchers offered by merchants. General voucher usage rules are specified within the application.
2. Intermediary Role: The application serves as an intermediary between the merchant (voucher seller) and the user.
3. Merchant Discretion: Order cancellation, return, warranty, and other product-related conditions shall be solely determined and established by the merchant.
4. User Obligations: Prior to voucher purchase, the user must review and familiarize themselves with the rules and conditions existing on the merchant's platform.
4.1 Note: Voucher refunds are not permissible.
5. Merchant Responsibilities: The merchant shall be responsible for addressing any defects or shortcomings related to the voucher. In the event of any complaint or issue, the user is obligated to contact the merchant directly.
6. Order Processing: Upon order placement, the merchant will contact the user and respond if the purchased product/service is unavailable or cannot be provided.
7. Voucher Information: When selecting a voucher, users may need to complete fields including sender and recipient information, for which the user bears sole responsibility for accuracy. LLC "TNET” disclaims any liability for consequences arising from informational inaccuracies provided by the user.
8. Data Sharing Consent: By purchasing a voucher, the user consents to sharing sender and recipient data (including personal information: name, surname, phone number, email, address) with the merchant (voucher seller) for service provision purposes.

9.7.3. Miscellaneous Services
1. Platform Services: The application offers various platform services/tickets from LLC "TNET", which are subject to rules and conditions specified in this document according to platforms and services (except as provided below).
2. Notwithstanding Section 1, movie tickets purchased through the Application shall be subject to the following refund policy: Users may request a refund of sixty percent (60%) of the ticket price, provided that such request is made no less than four (4) hours prior to the scheduled start time of the movie screening. Any service fees charged at the time of ticket purchase shall be non-refundable.
3. Services purchased through the Application shall not be subject to TKT Club Terms and Conditions, and Users shall not be eligible for any benefits, privileges, or reward points otherwise available to TKT Club members through the TKT.GE platform.

10. Myhome Terms and Conditions

10.1. General Terms
• Myhome is a platform that allows the posting of various types of real estate-related advertisements, such as sales, rentals, and others.
• Myhome does not act as an advertiser or as a party related to any listed real estate.
• The posting of advertisements is subject to the regulations set forth in Section 9.1.1 of this document.

10.2. Rights and Obligations of the Advertiser
• The advertiser (the party posting the advertisement) is obliged to provide accurate and truthful information regarding the real estate, including photographic materials. The advertiser is solely responsible for the accuracy of the provided information and any consequences arising therefrom.
• The company does not verify or investigate the accuracy of the provided information and shall not be held liable for the actions of the advertiser or any resulting damages.

10.3. Rights and Obligations of the User
• The user is entitled to fully utilize the services offered and made available by the platform.
• If the user has any claims against the advertiser, such claims shall be directed solely to the advertiser. The company/platform does not review complaints related to advertisers or advertisements, except in cases where the complaint pertains directly to a technical malfunction or defect of the platform.
• The user may report any claims against an advertiser to the company/platform; however, the company/platform does not assume any obligation to investigate the advertiser’s actions or to make any determinations regarding such claims.

11. Myauto Car Rent Terms and Conditions

11.1. General Provisions
11.1.1. Rent.myauto.ge is an online platform that connects companies offering vehicle rental services with individuals seeking to rent vehicles. Through our platform:
a) Individuals can search for, reserve, and rent a vehicle of their choice at their preferred time, both within Georgia and internationally, except for EU member states;
b) Companies can showcase their rental vehicles to potential customers, accept reservations, rent out their vehicles, and grow their business.
11.1.1. Booking, Modification, and Cancellation
• A booking is confirmed only after the rental provider (lessor) approves it following the individual’s reservation request. Until confirmation is received, the booking is not considered finalized. The confirmation will be reflected automatically on the platform, and you will receive a text message notifying you of the acceptance or rejection of your booking.
• If your booking is not confirmed, the paid amount will be automatically refunded.
• The booking fee is calculated based on 24-hour intervals, meaning that a 25-hour booking will be charged as a 48-hour booking.
• Changes to the booking details can only be made with the lessor’s approval.
• If modifications to the booking are made by the platform or the lessor (e.g., if the lessor is unable to provide the reserved vehicle), you will be informed at the earliest possible opportunity. If you do not agree to the changes, you have the right to cancel the booking and receive a full refund.
• Cancellations are allowed up to 48 hours before the scheduled vehicle pickup time, in which case a full refund will be issued. Otherwise, cancellations are subject to the lessor’s terms and conditions.
• The lessor may refuse to provide the vehicle in the following cases:
o You fail to appear at the agreed-upon time;
o You lack a valid driver’s license or have restrictions on your driving privileges;
o You fail to present the required documents (including a valid driver’s license).
In such cases, the platform is not obligated to refund the booking fee.
• Before finalizing the booking, renters must review any additional terms set by the lessor on the booking page.
• If the lessor unreasonably refuses to provide the reserved vehicle, you should immediately request cancellation. The platform will verify the claim, and if confirmed, the booking fee will be refunded within five (5) business days.
• If a clear pricing error is detected (e.g., a luxury vehicle listed for 1 GEL due to a mistake), the booking may be canceled, and the full amount refunded.
• If the renter keeps the vehicle beyond the agreed-upon booking period without the lessor’s consent, the lessor may take legal action and claim additional compensation.
• If the renter returns the vehicle earlier than the scheduled return date, no partial refund will be issued.
• If the reserved vehicle becomes unavailable due to unforeseen circumstances, the lessor may provide a substitute vehicle of the same or higher class as specified on the booking page. If no suitable replacement is available, the renter has the right to request a full refund.

11.1.2. Payment of Booking Fees
• Payments must be made using Visa or Mastercard credit/debit cards.
• The full booking fee is charged at the time of reservation.
• Additional paid or free services (such as child car seats or GPS) may be offered by the platform or the lessor. Fees for such services must be paid as per the booking page or the lessor’s specified terms.

11.1.3. Additional Conditions
• Renters must carefully review the platform’s terms, the lessor’s terms (if applicable), and the booking conditions before making a reservation.
• Renters must also carefully review any rental agreement provided by the lessor before taking possession of the vehicle.
• Renters must appear at the designated pickup location on time and provide all required valid documents.
• Before finalizing the booking, the platform may request the renter to upload a valid driver’s license for verification.
• In case of an incident (including accidents or vehicle breakdowns) after picking up the vehicle:
o Contact the lessor immediately.
o Do not attempt repairs without the lessor’s approval unless explicitly permitted in the rental agreement.
o Retain all relevant documentation (repair receipts, police reports, etc.) for submission to the platform, lessor, or insurance company.
• Vehicles may not be taken outside Georgia unless explicitly permitted under the rental agreement.

11.2. Terms and Conditions for Lessors
11.2.1. General Provisions
• Rent.myauto.ge connects lessors with individuals seeking to rent vehicles. Through our platform:
a) Users can search for, book, and rent vehicles in Georgia and abroad, excluding EU member states;
b) Lessors can list their vehicles, receive reservations, rent out their cars, and expand their business.

11.2.2. Company Registration and Listing
• To list vehicles on the platform, a company must complete the registration process. Any individual can submit an application for company registration via the platform.
• The platform will review the company’s details within three (3) business days, after which the company’s status will be activated, allowing it to list vehicles.
• Lessors must provide complete and accurate information about their vehicles, including features, rental terms, and additional services (if applicable).
• Each listing undergoes validation before being published on the platform.
• A listing may be rejected if:
o Incorrect, invalid, or fraudulent company or vehicle details are provided;
o The price or rental conditions are misleading (e.g., an unrealistically high or low price);
o The uploaded vehicle images do not meet platform quality standards;
o The listing contains irrelevant or inappropriate content.
11.2.3. Booking Confirmation
• Upon receiving a booking request, the lessor will receive a notification via the platform and an SMS to the registered contact number.
• The lessor must confirm or reject the booking within 24 hours. In case of rejection, a reason must be provided.
• Both the lessor and the renter may unilaterally cancel a booking at least 48 hours before the scheduled pickup, in which case a full refund will be issued to the renter.
• If the lessor cancels a booking less than 48 hours before the pickup time, a penalty fee will be imposed, and the renter will receive a full refund.

11.3. Payment and Commission
• The platform will reimburse lessors for bookings on a weekly basis, deducting a 10% service fee from the total amount.

11.4. Fines and Penalties
For Lessors
• Violation of cleanliness policy: If a renter complains that a vehicle was excessively dirty upon pickup, the lessor may be fined 100 GEL. The renter may refuse the service, and the platform may issue a refund.
• Illegal transactions: A fine of 500 GEL applies if a lessor demands direct payment for services that should be processed through the platform.
• Failure to deliver the vehicle: A 500 GEL fine if the lessor does not provide the vehicle at the scheduled time and location.
• Canceling a booking to demand a higher price: A fine of 300 GEL.
• Misrepresenting a vehicle in the listing: A fine of 250 GEL.
• Repeated violations: Ignoring warnings will result in a 500 GEL fine, increasing to 900 GEL for each additional offense.
For Renters
• Late returns: If the renter returns the vehicle 30 minutes or more after the scheduled time, the lessor may charge an additional fee.
• Failure to cancel within the allowed period: No refund will be issued.
• No-show at pickup: No refund will be issued.
• Returning a vehicle with excessive pet hair: The lessor may deduct 150 GEL from the security deposit.

12. Advertising Service

• You may use the company's advertising services if desired. Advertising fees and terms are listed on the platform under the section for paid services. Note that these paid services are intended for your personal use, and any fees paid for these services are non-refundable.
• The term of service for your chosen package(s) is 30 calendar days, beginning on the date of payment and ending on the thirtieth day. Unused portions of the service cannot be carried over after the 30-day period, unless specified differently in the terms for paid services.
• You agree that the company may promote your listing with alternative types of advertising to increase visibility to potential customers (e.g., showcasing offers on other websites, apps, email campaigns, and other online/offline advertisements).
• You agree that the company may partially or fully translate your offers to aid non-native speakers. You are responsible for verifying and correcting these translations. The company is not liable for inaccurate translations.
• You agree that the company may use your and the product manufacturer’s name, trademark/logo, and any information/materials you post to promote your offer or listing.
• All rights to advertising materials created by the company for promoting your product/property are held exclusively by the company, with no claims arising from the customer.
• You must comply with the rules established for placing ads/materials in these terms and conditions.
• In case of any violation of these rules, the company may terminate your advertisement or listing, and any fees paid for company services are non-refundable.
• Purchased packages/paid services cannot be canceled prematurely, and thus no refund will be given.

13. Paid Services

• Prices for the company's platform services (ads, advertising, VIP services, etc.) are available at the provided link to paid services.
• The company may unilaterally change the prices for paid services. Please check the fees before using the services.
• Packages or paid services purchased on the platform cannot be canceled before their expiration, and thus the paid amount is non-refundable.

14. Refunds and Balance Management for Users

14.1. Payment for Products/Services
• The consumer agrees to have the fee for the service/product automatically deducted from their user account or the payment method/card they specified. The company will direct this payment to the seller (merchant).
• You may pay for your order/service through various methods (options may vary by platform):
o Plastic cards within Georgia
o Online installment payment
o Payment kiosks
o Balance (topped up via online banking)
o Payment upon delivery
o Google Pay
o Apple Pay
o Loyalty card
o Mycoins cryptocurrency
• The consumer is responsible for the total cost of the purchased product, courier service (set individually prior to order completion), and any other services they have selected.
• In case of using the return policy rights, the consumer shall reimburse any fees required by this policy.
• For issues with payments made by plastic card, contact customer service.
• In payments made on the company's platforms or to the company's courier, the company acts as the financial agent for the seller/merchant.
• The company will transfer the value of the product to the seller's account only after it is fully and properly credited to the company's bank account.
• Any returned product fee will be refunded through the same method used to place the order.

15. Product Return/Service Cancellation Policy and Service Recipient Warranty

15.1. Product Return Policy
• You have the right to withdraw from a remote or off-premises contract without providing any reason within 14 calendar days from the date of delivery of the product. After this period, you lose the right to return the product but may exercise other rights granted by law.
• Some sellers may apply return policies that differ from this policy, which will be indicated in the product description. Please verify the seller’s return policy before purchasing the product/service.
• For products purchased directly from a seller through non-electronic means, the return conditions are defined by mutual agreement between you and the seller, without company involvement.
• To initiate a return for products purchased on our platforms, please follow the specified methods in the table provided and complete the item return form on the TNET platform where the purchase was made.

Platform/Website	Return Initiation
livo.ge	Register your return request with the customer support team via email ([email protected]) or through chat.
tkt.ge	Register your return request with the customer support team via email ([email protected]) or through chat.
swoop.ge	Register your return request with the customer support team via email ([email protected]) or through chat.
mymarket.ge	Fill out the return form by clicking the return button from your order history
myauto.ge	Register your return request with the customer support team via email ([email protected]) or through chat.
myparts.ge	Fill out the return form by clicking the return button from your order history
myhome.ge	Register your return request with the customer support team via email ([email protected]) or through chat.
auction.myauto.ge	Register your return request with the customer support team via email ([email protected]) or through chat.
super app TNET	Register your return request with the customer support team via email ([email protected]), through chat, or by filling out the return form.

Product Return/Service Cancellation Policy and Customer Obligations
Return Management Service
• On platforms where we provide a return form, we also offer a return management service. In this case, we assume responsibility for notifying the seller of your claim and informing you of their response. The seller is solely responsible for any decisions they make.
• If you believe the seller’s or service center’s conclusion violates your rights, you may file a claim with the National Competition Agency.

Customer Obligations Upon Withdrawal from Contract The customer must:
• Return the goods to the seller or to a third party designated by the seller without delay and no later than 7 calendar days after submitting the notice of withdrawal (return form);
• Bear the direct costs associated with returning the goods;

Restriction on the Right of Return/Initiation under the Law of Georgia on Consumer Rights Protection:
• The seller has fully provided the contracted service with the customer’s prior consent and acknowledgment that withdrawal rights would be lost upon complete fulfillment of the service;
• The contract stipulates that the price of goods/services depends on fluctuations in the financial market beyond the seller’s control that arise within the withdrawal period;
• The goods or services are custom-made to the customer's specifications;
• The goods are perishable or have a short shelf life;
• The goods are sealed for health or hygiene reasons, and the seal was broken after delivery;
• The goods, due to their nature, became inseparable from other items upon delivery;
• The customer requested urgent repair or maintenance services; however, this restriction does not apply to additional services beyond those initially requested during the same visit;
• The seal on an audio or video recording or software was broken after delivery;
• The goods are newspapers, magazines, or other periodicals unless a subscription contract exists;
• The purchase was made through a public auction;
• The contract pertains to non-residential property rental, transport of goods, vehicle rental, catering, or services related to leisure activities with specific performance dates;
• Digital content not supplied on a tangible medium has been provided with the customer’s prior consent;
• The contract involves the supply of alcoholic beverages whose price was agreed upon at the time of contracting but which are subject to market fluctuations beyond the seller’s control;
• The items are tickets for sports or cultural events unless otherwise stated on the product page;
• The customer damaged the product;
• The product is not stocked in Georgia and was specially ordered based on your request, e.g., items from Trendyol;
• The product value is below 30 GEL;
• The product is a hygiene item;
• Other instances provided by law or indicated by the seller.

Consequences of Refusal to Accept Returns
• If a product or its accompanying parts/documents are used or damaged, altered, or lack a resalable appearance, the company reserves the right to question the product’s authenticity or condition. Following a verification process, if such issues are confirmed, the company may refuse the return. The decision will be communicated within 7 calendar days of the product’s arrival at our logistics center or as soon as possible. The customer must arrange to collect the product from the logistics center within 7 calendar days if the return is denied.

TKT.GE Return/Exchange Additional Terms
1. Ticket purchases are non-refundable except in cases specified in these terms and conditions.
2. Exceptions for refund:
• TKT.GE may refund ticket purchases in cases of event cancellation or rescheduling in accordance with applicable rules and conditions.
• TKT.GE will notify customers of cancellations or changes via phone, email, SMS, or social media.
• In certain cases, refunds may be issued to the registered TKT.GE customer account or to the payment card used by unregistered customers.
• TKT.GE reserves the right not to refund successful purchases regardless of customer requests. TKT.GE is not responsible for refunding tickets to events that successfully took place.
• Refunds for canceled/rescheduled event tickets are at the discretion of the event organizer. The company is not liable for any consequences resulting from the organizer's refusal to refund the order or ticket value.
• When the organizer issues a refund via our company, only the ticket price will be refunded, excluding service and transaction fees.

3. Railway Ticket Refund Rules
• If less than 2 hours remain until departure, the ticket is non-refundable;
• At least 1.50 GEL is deducted from the ticket price upon return;
• If a train ticket is canceled, the service and transaction fee are non-refundable;
• For returns within 15 hours of travel, the refund amount is reduced by 1.50 GEL + 15% of the ticket price;
• For returns within 4 hours of travel, the refund is reduced by 1.50 GEL + 30% of the ticket price;
• Electronic tickets can be returned up to 2 hours before the train’s departure. The fare will be refunded excluding fees;
• These rules may change per railway instructions.

4. Cinema Ticket Refund Rules
• To return a cinema ticket, you must be registered on our site and a TKT Club member. Please note that tickets purchased without registration cannot be returned.
• Ticket refunds are issued based on club status:
Basic – 60% of the ticket price
Silver – 80% of the ticket price
Gold – 90% of the ticket price
• To use the return function, a minimum of 3 hours must remain before the session start time.

5. The following rules apply to airline ticket exchanges:
• Regarding airline ticket exchanges, the customer is entitled to contact either the airline company and/or TKT.GE;
• When contacting TKT.GE, the customer must contact TKT.GE no later than 24 hours prior to the flight departure; (Please note that TKT.GE's business hours are 11:00-19:00)
• TKT.GE shall forward the customer's ticket exchange request to the respective airline company. TKT.GE bears no responsibility for the airline's response;
• The airline company shall review and decide on the ticket exchange matter in accordance with its internal policies, rules and conditions, and/or other relevant regulations;
• In case of any claims, the customer must address the airline company directly. TKT.GE shall not be liable for ticket exchanges, airline communications, and/or other technical or other details related to ticket exchanges.

6. The following rules apply to airline ticket refunds:
• Regarding airline ticket refunds, the customer is entitled to contact either the airline company and/or TKT.GE;
• In case the customer contacts TKT.GE, TKT.GE shall contact the airline company. TKT.GE bears no responsibility for the airline's response;
• TKT.GE is not responsible for ticket refunds, airline communications, and/or other technical details related to ticket refunds;
• The airline company shall review and decide on the ticket refund matter in accordance with its internal policies, rules and conditions, and/or other relevant regulations; the company is not responsible for the airline's decisions.
• In case of ticket refund, the airline company shall determine the refund amount for the customer. The airline company shall transfer the refund amount to TKT.GE within 30-90 days from the customer's and/or TKT.GE's request.
• TKT.GE shall refund the customer the amount returned by the airline company less the company's commission and transaction fees within no more than 5 business days.

7. Rules for transferring airline tickets to another person:
• Transfer of airline tickets to another person is not permitted.
• TKT.GE shall not be liable for any travel-related matters or their communication to passengers (documentation required at borders, Covid regulation requirements, etc.);
• TKT.GE shall not be liable for consequences of passenger no-shows and/or delays;
• TKT.GE is not responsible for communicating flight-related details to customers. Such communication shall be carried out by the respective airline company;
• Communication with TKT.GE regarding airline ticket matters is not mandatory. The customer is entitled to contact the relevant airline company directly;
• TNET (TKT.GE) reserves the right to refuse refunds for tickets purchased by customers, for which it cannot be held liable in any way.
• In exceptional cases, TKT.GE may, at its discretion and decision, refund tickets purchased by customers under the conditions specified in these terms.

15.2. Service Cancellation Terms
• In the event of blocking a user's profile and/or listing on the platforms or implementing other restrictive measures, any paid service associated with the listing shall be terminated and the amount paid for its purchase shall not be refunded to the user. Furthermore, paid services cannot be transferred from one listing to another.
• In cases where the desired objective has been achieved through posting the listing on the site, or in the event of listing deletion and/or user profile termination, the amount paid for purchased paid services shall not be refunded to the user, nor shall unused paid services be transferable to other listings.
• Service cancellation and refund is only possible when the company fails to perform the service selected by the user due to a defect and the user has prepaid for said service.
Additional Return/Cancellation Rules for Livo.ge
Under what circumstances can an order/service be cancelled and refunded?
• Order cancellation and refund shall only be processed if the company has not commenced any form of service provision for the user's order. In such cases, the user shall receive a refund of their paid amount within 5 business days.
• If the company has begun providing services based on the user's order/listing, cancellation is possible upon user request; however, in such cases, the service fee paid shall not be refunded to the user.
• The user is entitled to verify the company's service and request the company to rectify any defects.
• For order cancellation, the user must fully fulfill their obligations to the company.
Swoop.ge Special Return Rules Purchased Voucher/Offer Cancellation/Return Terms
• The monetary value of time-limited vouchers or cinema tickets purchased by the customer shall not be subject to refund. Exceptions shall apply in cases of the company's breach of obligations toward the customer and in the case of perpetual vouchers (If applicable).
• In case of complete purchase of an offer, service/product return/cancellation is only possible with the seller's/provider's consent. In such cases, the seller/provider shall determine the return conditions and refund amount. Consequently, based on the seller's/provider's decision, you may not receive a full refund of your paid amount. For any claims regarding this matter, please contact the seller/provider directly. Please note that in the aforementioned cases, the Swoop.ge voucher value will not be refunded.
• The company shall process the service/product cost refund within 5 (five) business days from the seller's/provider's consent. Additionally, the company shall refund the amount determined by the seller/provider less the company's voucher fee.
• The voucher fee is the company's service fee, which the user pays to the company when purchasing an offer.

16. Prohibited Actions, Sanctions, and Intellectual Property

The following products/activities are strictly prohibited from purchase/sale/promotion or transaction/operation/action on the platforms:
• Narcotics or related paraphernalia;
• Promotion, sale, or advertising of tobacco products, tobacco manufacturers, and any person related to tobacco products;
• Firearms or ammunition;
• Cable and satellite television signal jamming devices;
• Pornographic material;
• Government identification documents and licenses, including reproductions and innovation samples;
• Services related to unlicensed lottery and gambling;
• Multi-level marketing, pyramid-style trading or Ponzi schemes, matrix programs, or other get-rich-quick schemes or high-yield investment programs;
• Products/listings/actions/operations/transactions that violate our or third-party intellectual property rights.
• Violation of marketing activity participation conditions;
• Processing of personal data of data subjects (natural persons) (use, transfer, registration/placement on our platform, deletion, correction, collection, unauthorized database removal, etc.) without their consent or legal basis, or in violation of rules defined by Georgian Law on Personal Data Protection.
• Conducting improper actions towards the merchant/company or company employee.
• Any operation/transaction/action that fails to meet the platform's rules/requirements at the time of execution or violates the rules defined by terms and conditions or current requirements established by Georgian legislation.
• In case of suspicious transactions, the company reserves the right to cancel any type of transaction carried out by the user.
Improper Actions The welfare of our personnel is important to us; therefore, any unethical action by users, including but not limited to, obscene, offensive, or threatening communication or other improper conduct towards the company/merchant and/or company employee shall result in merchant/user blocking and/or profile (account) termination and service discontinuation. This cannot serve as grounds for imposing any liability on the company.
Intellectual Property
• The company's intellectual property rights fully extend to the platforms/website, its content, structure, and design. The company's exclusive rights also extend to any intellectual property objects created and registered by the company, including but not limited to its trademarks, works, and designs.
• The company's copyright (©) and other intellectual property rights extend to this platform and all its content (including products and services).
• It is prohibited to use, process, or/and publish (including on social media) any information/content indicated on this platform/website, including logos, pictograms, graphics, pictures, images, patents, service/trademarks, designs, listing/product/service content/description, visual media created by the company, website/platform design, software packages, core program codes, software and other intellectual property (registered or unregistered) without prior written consent from the company. Company consent is not required if the use of these data is carried out for non-commercial, personal purposes and in cases where prior consent is not required by Georgian legislation or relevant international regulations.
• Reference to intellectual property on the website does not imply granting a license for its use to users/merchants. Any downloading or copying of information from the website by users/merchants for commercial purposes shall be considered a violation of Georgian legislation.
• No provision in the rules and conditions grants you rights or licenses to use the company's intellectual property listed in this article.
• If any company platform provides you with chat, interaction, or dialogue/discussion capabilities, you are obligated to post only information for which you own intellectual property rights or have relevant person's consent. Additionally, you grant the company the right to process (including publish) information posted by you for legitimate, communication/information purposes (including for exhibition, competition participation).
Sanctions Clause
You confirm and agree that you and your founders, management and/or members of the executive/supervisory body, any person who directly or indirectly owns shares in the client's capital and/or in the capital of the client's management/executive body member (if the latter is a legal entity), and/or the beneficial owner(s) of said person and/or the client, and/or their affiliated persons, prior to signing this agreement and/or at any time during its validity:
• Are not/will not be included in the sanctions list (hereinafter "Sanctioned Persons List") of the United Nations (UN) and/or the European Union and/or the United Kingdom (United Kingdom of Great Britain and Northern Ireland) and/or the United States Office of Foreign Assets Control (OFAC), State Department, Department of Commerce and/or Georgia and/or any other state and/or international organization (hereinafter jointly or separately "Authorized Persons"), including for supporting terrorism and/or any other activities as determined from time to time by the Authorized Person(s).
• Are not/will not be residents of any state subject to comprehensive trade sanctions/restrictions imposed by Authorized Person(s).
• Have not/will not enter into any transaction, directly and/or indirectly, including through other person(s), with any person and/or entity that is/will be included in the Sanctioned Persons List and/or is a resident of a state subject to comprehensive trade sanctions/restrictions.
• Will not directly and/or indirectly finance or transfer any type of asset/property through other person(s) to any person and/or entity that is/will be included in the Sanctioned Persons List and/or is a resident of a state subject to comprehensive trade sanctions/restrictions imposed by Authorized Person(s).
• Have not/will not enter into any transaction, directly and/or indirectly, including through other person(s), relating to property/assets/products/services subject to comprehensive and/or targeted and/or sectoral sanctions/restrictions.
• In the event that any statement made by you pursuant to this Sanctions Clause proves to be incorrect, the Company shall have the right, in addition to other actions specified in the main agreement, to act in accordance with the sanctions imposed by Authorized Person(s) and implement any and all actions imposed and/or required by Authorized Person(s) or body, including terminating this agreement with the client without compensation.
• Within these terms, "Sanctions" means economic or financial sanctions, laws, regulations, trade embargoes, and other restrictive measures (including but not limited to counter-terrorism financing measures) that are periodically imposed, administered, implemented, and/or enforced by any of the following organizations:
o The UN and any agency or individual duly appointed and authorized by it for the purpose of imposing, administering, implementing, and/or enforcing sanctions;
o The European Union and any agency or individual duly appointed and authorized by it for the purpose of imposing, administering, implementing, and/or enforcing sanctions; and
o The U.S. Department of Treasury's Office of Foreign Assets Control (OFAC), U.S. Department of State, and/or U.S. Department of Commerce.
Consequences of Prohibited Operations and Company Rights
• The Company reserves the right, within its discretionary authority, to increase or decrease the categories of these prohibited operations;
• In the event that you conduct or attempt to conduct an operation/action in violation of the prohibitive provisions specified in this article/chapter, the Company reserves the right to:
o Terminate or suspend the operation/transaction/application conducted by you; and/or
o Notify law enforcement authorities about the conducted operation; and/or
o Terminate this agreement and any additional agreement between the parties (if any); and/or
o Block/delete your account (profile) on the platform; and/or
o Claim compensation for damages incurred.
• In case of blocking your profile and/or application on the platform or implementing other restrictive measures for any reason, the paid service on the application is cancelled, and the amount paid for its purchase is not refunded to the user. Also, the paid service cannot be transferred from one application to another.
• The Company is authorized to unilaterally terminate this agreement at any time, immediately and without any liability on the Company's part, if you violate the rules defined by these terms and conditions and/or if you become subject to sanctions provided for in the Sanctions Clause chapter and consequently become a "Sanctioned Person."
• In case of achieving the desired goal through posting applications on platforms (e.g., sale/rental of the product specified in the application, etc.), as well as in case of deletion of the application and/or cancellation/blocking of your profile for any reason, you will not be refunded the amount of the purchased paid service, and the Company does not transfer unused paid service to another application specified by you.

17. Governing Law and Dispute Resolution

• These terms are governed by and construed in accordance with the laws of Georgia;
• All disputes and disagreements arising between the parties from this agreement shall be resolved through mutual negotiations. In case of unsuccessful negotiations, you may apply to the National Competition Agency, and in case of court consideration of the dispute, it shall be considered by the Tbilisi City Court.

18. Privacy Policy

• Please carefully review the privacy policy on any of our platforms – Livo.ge; tkt.ge; swoop.ge; mymarket.ge; myauto.ge; myparts.ge; myhome.ge; myjobs.ge; auction.myauto.ge; Super App TNET. By accessing and using the platform, you confirm that you have read and agree to the Privacy Policy and all terms of use of our platforms.
• The Privacy Policy concerns the Company's processing of your personal data.
• The Company takes maximum care to ensure the security and non-disclosure of your personal data, but given that the process of remotely providing your data is not encrypted, the Company is not responsible for unauthorized access to your data by third parties during the provision of this data.

19. Fraud/Suspicious Case Reporting Procedure

• In case of detecting unusual or suspicious transactions on the Company's platform, please contact the Company's customer service center or contact the Company via electronic message through the communication channels specified in the contact information section.
• If you believe that your personal account access information, password, or other security access code(s) or means have been stolen, lost, misappropriated, unauthorized used, or otherwise appropriated, immediately contact the Company's customer service center. Additionally, you must immediately change your access code(s) and replace them with new ones. Failure to comply with this obligation will compromise the security of your personal account (profile). The Company is not responsible for any losses/damages incurred in such cases.

20. Amendments

• The Company reserves the right, at any time and without further consent from the User, to unilaterally amend these Terms and Conditions, the Return Policy, and the Privacy Policy by posting such changes on this platform. Continued use of the platform and its services following any such amendments shall constitute acceptance of the changes by the User.
• If you disagree with our Terms or no longer wish to use our platform, you may request the deletion of your profile (account) at any time.

21. Definitions

Unless the context clearly indicates otherwise, the terms and definitions used in these Terms and Conditions have the following meanings:
• Profile (Personal Account) – Refers to an account registered on the platform by the User.
• Authorization – The access granted to the User to their personal account under these Terms and Conditions.
• Terms of Use – Refers to these Terms, along with any other rules or conditions referenced herein, which govern access to and use of the platform, including any related content, functions, or products offered through the website/application.
• Platform – The platform operated by the Company, including without limitation the Company's websites, applications, and all alternative channels and related services, including any communications from the Company to Users regarding the services offered.
• Website/Application – Refers to the websites and/or applications owned or operated by the Company: livo.ge; tkt.ge; vendoo.ge; swoop.ge; mymarket.ge; myauto.ge; myparts.ge; myhome.ge; myshop.ge; myads.ge; mysports.ge; myjobs.ge; auction.myauto.ge.
• Company, TNET, we, or our – Refers to TNET LLC.
• Company/TNET Services – The various services offered by the Company to the User through the platform, such as auction services, sales services, ad/product listing and delivery services, advertising, courier services, and others.
• User, Users, or You – Any individual offered or purchasing products or services through TNET's platforms, primarily for personal use and not for commercial, entrepreneurial, or professional purposes.
• Parties – Refers to the Client, the Company, and the Users.
• Client (Vendor) or Advertiser or Employer – Any individual or entity posting an ad on TNET's platforms, selling or offering goods or services for delivery or supply through TNET's platforms, in a personal capacity or as part of a business or trade.
• Product – An item, product, property, part, service, or event held in ownership or legal possession by the Client/Vendor, listed on the platforms for sale or supply to Users.
• Online Auction – The online auction service available on the platform (auction.myauto.ge) allowing the User and Vendor to participate in auctions for purchasing or listing products for sale.
• Auction Setup – The organization of an online auction by the seller through the platform for the purpose of selling a product.
• Bidder – A User participating in an online auction organized on the platform.
• Bid/Offer – A price offer made by a Bidder on an item listed for sale in an electronic auction.
• Reserve Price – The minimum price set by the seller within the scope of an electronic auction.
• Final Offer Price – The final bid submitted by the Bidder in an auction.
• Posting of Advertisement – The listing of a product on the platform by the seller/Client for online auction or direct sale.
• Third Party – Any person other than the Company, Vendor/Client, or User.
• Security Deposit – A deposit paid by the User as a guarantee for participating in an auction.
• Lot – An indivisible item listed by the seller/Client within the electronic auction.
• Starting Price – The initial trade value of the product set by the seller within the electronic auction.
• Electronic Signature – Clicking the consent button on the platform, signing through email, or exchanging a scanned signed document via email or other electronic means.
• Online Trade – The electronic purchase/sale of a product by a User or seller through TNET's services (e.g., electronic payment, courier service).
• Non-Electronic Trade – The purchase/sale of a product by the Vendor on the platform, where sale, delivery, or compensation terms are agreed upon between the Vendor (Client) and the User without TNET's intervention or services.
• Service Commission – The service fee for services provided by the Company to the User (including ticket generation, SMS, and email notification services).
• Transaction Fee – The commission set by the bank or other payment companies for any financial transaction (e.g., ticket purchase, refund).
• Voucher – A unique code sent to the User after purchase on TNET's platforms for redeeming a discounted service/product offered by the Vendor.
• Offer – An announcement regarding the offer of a product/service by the Vendor/Client on TNET platforms.
• Contact Information – User’s phone number and/or mobile number and/or email address.
• Operation – Any transaction/action performed by the User in connection with their Profile (Personal Account) or services, including listing an ad, sale, purchase, submitting a request/order, filing a notification/complaint, using Company services, updating details, and others.
• Access Codes – Codes, passwords, usernames, ID codes, unique identifiers, and/or other confidential information that may be provided to the Client for access to various products.
• Terms and Conditions/Agreement – This agreement (Terms and Conditions), entered into by the User and Company upon the User’s confirmation of these Terms and Conditions, including the Terms and their annexes.